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Change of email now not able to access accounts

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Ellendee
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Change of email now not able to access accounts

Hi, 

I have changed my email as per instructions in help files. I am able to login but the system then asks me to select a user ID when trying to access either of my businesses. I am the administrator but when I put in my login details with New email address (or old) it just throws to a screen saying 'Something went wrong, refresh page'.

 If I refresh it just goes back to previous. I am unable to even find my Serial no. as I can't access the accounts.

Any help would be appreciated.

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thegownchick
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Re: Change of email now not able to access accounts

Exact same thing is happening to me.  I've been on hold to the MYOB phone number for ages but nobody is answering.  I'm just stuck.  If you find out a solution, please let me know!!!

camry_b
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Re: Change of email now not able to access accounts

This forum is dead duck-No one knows anything...

Earl_HD
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Re: Change of email now not able to access accounts

Hi @Ellendee 

Thank you so much for your post. For me to take a look at this can you please send me a private message with the following information:

* Email Address (Old and New)
* Full name

Regards,
Earl

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Earl_HD
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Re: Change of email now not able to access accounts

Hi @thegownchick @Ellendee 

Sorry to hear that, You can also send me a private message with the Serial Number(If you have ) and the email address that you have been using to login.

Regards,
Earl

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Ellendee
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Re: Change of email now not able to access accounts

Thanks Earl but I don't seemto be able to send a private message. I have tried clicking the link in your message and also on your name then message. Both just go to a screen with the words 'Private Message' with the standard header and footer... nothing else.

 

I have had a reply from MYOB support to say they 'made adjusts, refreshed and resyncronised my account' but it is still the same no change.

Hannah_V
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Re: Change of email now not able to access accounts

Hi, @Ellendee thanks for reaching out. 

If it is asking for a User ID, kindly try entering the default User ID "Administrator" and leaving the password blank.

 

Please let me know if this works for you.

 

Regards,

Hannah

 

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