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User Invitation not working

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Experienced User
18 Posts
Experienced User
Experienced User




User Invitation not working

I have received two user invitaitons from a new client.  I was not able to action the invitation on Friday afternoon so spent 2 hours on the phone to you guys trying to get it sorted to say that there was an issue and it should work tomorrow.  


It looked like it actually progressed my invitation this time but I can not see the business available for me to get into.  Is there any way to get assistance to get into these two accounts without calling up and spending an hour on the phone? 


ID's are: 




Thank you


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10,735 Posts
Former Staff
Former Staff




Re: User Invitation not working

Hi @Elevationbook


Sorry to hear about this. We have been experiencing account maintenance and online user access management issues however this should be resolved now, can you please send me a private message with your email address so I can take a look into this for you. 


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