Partner Zone

Share your ideas for improving MYOB Business. Vote on ideas and discuss them with the MYOB product development team.

Product Ideas

Online Payments: Credit Card Surcharge




3 Posts

Can there be a check box added that will automatically add the fee's associated with Pay Direct Online to the invoice if i choose to pass them on. Once checked it should add a disclaimer to the invoice that a 2.2% + 0.25 cent transaction fee applies to all payments processed through this service.


Then when the customer selects view invoice they should be presented with 2 options:

firstly - print and pay (direct debit/cheque) the normal invoice amount

secondly - a pay now button that has the service charges added, which should also clearly state they are MYOB charges. The pay now button would need to automatically generate an updated or a standalone invoice for the transaction fee's


"PayDirect Online"

Current Status: Done
Last Changed: July 2022

Hi Everyone

Thank you for showing your support for this idea.

MYOB Business allows users to on charge the credit card surcharge for online payments to the customer.

For more information on surcharging please see Help Article: Customer surcharging for online payments

Experienced User
14 Posts
Experienced User

No, this is NOT "done". This has not been completed for users of MYOB Essentials. Because MYOB has NOT upgraded me to MYOB Business as they promised they would in 2021, I am not only paying more for my old Essentials subscription, but I miss out on features such as enabling "customer surcharging".