Employee Self-Onboarding

Cecilia3
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Employee Self-Onboarding

Hi,

 

I have a problem with employee self onboarding. The employee fill in the online forms and submitted. He got the message 'You're all set! You have submitted all the required information and have successfully completed your onboarding. You can now close this browser tab.'

But I didn't receive anything. How do I solve this problem? I tried resending the self onboarding invite and he didn't receive it. How do I retrieve the completed forms? 

Thank you.

Cecilia

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Cecilia3
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Re: Employee Self-Onboarding

P.S.

Further explaination.

The information he submitted did not populate the fields such as date of birth, address etc. I checked under payroll details and it did not show view PDF (Employee details submitted via self-onboarding). I did not receive any notification from MYOB that he submitted the form.

Cecilia

Shella_A
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Re: Employee Self-Onboarding

Hi @Cecilia3,

 

Thank you for your post and welcome to the MYOB Community Forum. I hope you find plenty of useful information.

 

We're sorry to hear that you're having trouble with your employee self-onboarding process. We appreciate your patience with this. Regarding this, within an hour of the employee submitting their details you should have received an email notification that the employee has completed their self-onboarding, and the submitted details will be added to the employee's card. Since you have mentioned that you did not receive any confirmation or any notifications regarding the form that your employee had been submitted. May we ask, does the employee appear in the self-onboarding invites list as having the form completed? You may refer to this help article, employee self-onboarding that has all the detailed information and steps with this. 

 

We will be waiting for your response.

 

 

Cheers,

Shella

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Cecilia3
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Re: Employee Self-Onboarding

Hi Shella,

 

Under Self Onboarding Invites:

You have no pending invites.

Shella_A
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Re: Employee Self-Onboarding

Hi @Cecilia3,

 

Thanks for the response.

 

We really appreciate your patience with this matter. May we ask if there is no card file created for the employee after successfully filling out the employee self-onboarding form? May you please try to resend an invitation again following the detailed steps on this help article, employee self-onboarding. Please note to check f there is card file recorded for that employee first before sending the invite again. Also make sure to ticked the box saying "Invite employee to fill out their own details." before resending the form again. You may refer to the sample screenshot below. 

 

 

 Do let us know how it goes. 

 

 

Cheers,

Shella

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Cecilia3
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Re: Employee Self-Onboarding

Hi Shella,

 

The new employee card file (with his name & employee ID) was created automatically after I sent the onboarding invite 2 days ago. I resent the invite yesterday and today, he didn't receive any.

 

I cannot see the box that say "Invite employee to fill out their own details."

 

Thank you,

Cecilia

 

 

Cecilia3
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Re: Employee Self-Onboarding

Hi Shella, 

 

Sorry, I was looking for "Invite employee to fill out their own details" in the wrong place.

 

New employee has a card file created already after sending onboarding invite out 2 days ago.

If I create another new card with his name, email and mobile, and tick the box "invite employee to fill out their own details", will it double up? 

 

I did onboarding once before with another employee through the onboarding invite without creating a new card and without ticking the box "Invite employee to fill out their own details." He completed the forms. I received notification and his details were populated automatically without any issue.

 

Am I suppose to create employee first (and tick the box "Invite employee to fill out their own details" before I use emplyee self onboarding?

 

Regards,

Cecilia

Earl_HD
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Re: Employee Self-Onboarding

Hi @Cecilia3

 

Thanks for your post. 


I apologize for the delayed response. Regarding the employee self-onboarding process, the initial step involves initiating the request. You can do this by navigating to the Payroll or Card File command center and selecting Employee Self-Onboarding. A window will appear where you can input your employee information. Once you send the invitation and your employee submits their details, the information will be directly integrated into your AccountRight company file. Please be aware that if you've already entered any of these details, the employee's version will overwrite your entries. Additional information can be found in the help article we previously provided. Have you successfully extended an invitation to your employee?

 

Do let me know if you need further help with this. 
Regards,

Earl

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