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Something went wrong error message in MYOB Business Pro payroll when attempting to submit STP pay run to ATO

stevepod
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Something went wrong error message in MYOB Business Pro payroll when attempting to submit STP pay run to ATO

Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 2d20b620-369c-49dc-9e58-58a724c930a5.

 

Hi, is someone from MYOB able to assist?

 

My client has in excess of 73 employees.  They are receiving the above error message when attempting to submit this week's payrun to the ATO via Single Touch Payroll using MYOB Business Pro.

 

What is the best way for me to submit a support request for MYOB to have a look at this? 

MYOB Payroll error screenshot.PNG
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Shella_A
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Re: Something went wrong error message in MYOB Business Pro payroll when attempting to submit STP...

Hi @stevepod,

 

Thank you for your post.

 

We appreciate your patience with this and we're sorry if you're having trouble doing the pay run of your employees. We suggest trying to do the pay run batch by batch if you have plenty of employees and see if we can do it without getting any error message. For example, do a pay run for the first 5 employees. 

 

Do let us know how it goes.

 

 

Cheers,

Shella

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Ekant
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Re: Something went wrong error message in MYOB Business Pro payroll when attempting to submit STP...

Hi Sheela, Please note that this is not a solution (to process in batches of 5) it is just a band-aid solution. I have been getting this error message again this week, We cannot be processing payroll of 50 employees every week in batches, so please find a permanent fix to this issue? Regards, Ekant.
stevepod
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Re: Something went wrong error message in MYOB Business Pro payroll when attempting to submit STP...

Hi Ekant,

 

Have you managed to find an answer to solve this problem?  At this stage, we are still getting the error.  I have submitted a new support request to MYOB.  Was just hoping you might have been supplied with a solution.

 

Thank you.

Ekant
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Re: Something went wrong error message in MYOB Business Pro payroll when attempting to submit STP...

Hi, Not yet, we have been processing in batches of 5-7 employees. It is a pain considering we do payroll for 55 employees weekly. It is really disappointing response so far from MYOB. Cheers, Ekant.
Ekant
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Re: Something went wrong error message in MYOB Business Pro payroll when attempting to submit STP...

Is this working for you now? I am still having troubles getting to process all of them in one batch.
Earl_HD
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Re: Something went wrong error message in MYOB Business Pro payroll when attempting to submit STP...

Hi @Ekant,

Apologies for the delay in response. Are you still experiencing the same issue? If you are, please inform us, and we'll proceed with a more thorough investigation.

Looking forward for your response.
Regards,
Earl

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Ekant
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Re: Something went wrong error message in MYOB Business Pro payroll when attempting to submit STP...

Hi, Yes still the same issue cannot process all of them in one go still have to process them in batches. Regards, Ekant.
stevepod
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Re: Something went wrong error message in MYOB Business Pro payroll when attempting to submit STP...

Hello Earl,

 

Yes we are still experiencing this same issue. 

 

Please advise what information you require from me to proceed with a more thorough investigation.

 

Thanks,

 

Steve.

Doreen_P
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Re: Something went wrong error message in MYOB Business Pro payroll when attempting to submit STP...

Hi @Ekant

 

Thanks for informing us that you are still experiencing the issue.

 

This issue has been relayed to the relevant team. In the meantime, we recommend processing pay runs by batch. Please allow us to check on this. We will update you as soon as possible once we receive an update from the relevant team.

 

We truly appreciate your patience and understanding with this.

 

Best regards,

Doreen

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