Partner Zone

Customer Return

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Aaron5
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Customer Return

Hi, I have created a customer return with a negative invoice amount.  I also paid the customer back for the amount.  MYOB then advises to process the return on the Customers Return page.  However, when I click on it there is no transaction to record.  I now have an unallocated transaction under Bank Transactions which I cannot process.  Please could someone assist.

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Aaron5
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Re: Customer Return

Got it sorted, thank you.  Read another post which solved it.  

kieralee24
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Re: Customer Return

Hello Aaron, im in the middle of teaching myself this process as well, silly question and sorry to bug you but once youve created the negative invoice and allocated it as a refund, did you then simply transfer the money back to your customer or did myob do it for you automatically?

 

Thanks 

Aaron5
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Re: Customer Return

Hi Kieralee,

 

If I recall correctly, it did so automatically, as long as you have processed the customer return.  I am trying to find the post which helped me solve it, but can't find it.  I'll keep looking, but let me know if you come right.  

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