Forum Discussion
Hi BRIGITTE, thanks for the feedback. I'll reach out to directly to see if there's anything we can assist with, as we don't usually see these kinds of issues with customers who have all the settings in place! The service is designed to match transactions automatically so it's definitely sometihng we want to look into and ensure is working correctly for you.
Thank you, and just to add that some online payments do go through seamlessly while some do not. So it is definitely not an issue with the settings.
- Wilhelm1019 months agoContributing User
I wish I realised the setting could be switched off. I just changed software after not being able to get through to myob on the phone. Had a hard deadline with my accountant. Problem with mine was only when the deposit figure differed from the invoice amount. It wouldnt be an issue if it just didnt match. But matching to the invoice figure AND registering the real transaction took me hours to figure out what was going on as a new user.
- Alice_MYOB9 months agoMYOB Product Manager
Hi BRIGITTE, based on easyfix's comment below, can I ask you to check the account you've slected for the "Ledger account to record payments" setting? See screenshot below.
The reason I ask is because if you have set this account to be Undeposited Funds, this actually breaks the auto-matching: for AccountRight products, funds paid via Online Invoice Payments are temporarily recorded in the Undeposited Funds account while we await for the funds to be disbursed (usually a day after the payment was made).
Once disbursed, the payments are automatically processed out of Undeposited Funds to the account selected in the Online Invoice Payment setting mentioned above (the "Ledger account to record payments"). Then when your bankfeeds come in (or you upload a bank file) they are automatically found and matched.
But if you set the account to record payments to be Undeposited Funds, the funds are cleared back to Undeposited Funds, and the bankfeeds account will not see anything to match to. This is why easyfix's recommendation is the right one in this scenario, as it allows the flow to function as intended.
We understand this is not as clear as it could be based on this thread and have taken an action to update the information on our help page and make these implications clearer in product.