Customer unable to open invoices - Red diagonal line
Hi Mutiple customers per day are unable to open our invoices. This has been going on for months. I have included an image of what our customers are receiving.
Forum Discussion
Hi akj,
Thank you for expressing your concern and we understand the importance of this issue to be fixed. We sincerely apologize for the inconvenience this has caused you. We have not had an update on this issue during this time, and the only solution we have now is to resize the logo to show the invoice content. Rest assured that we will follow up on our relevant team regarding this issue. Again, apologies for this inconvenience.
If you have questions or concerns in the future, please don't hesitate to create a new post. We are happy to help.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Kind Regards,
Cel
Resizing the logo was the second solution back in Jul
Andrea
HI akj,
In this matter, the resolution for this issue back in July is the same as for this time, and this is by resizing the logo. We understand that this has caused inconvenience and frustration on your end. Apologies for this inconvenience. Rest assured that we will be raising this again with our relevant team.
Please do not hesitate to create a new post if you have questions and concerns. We are happy to help.
Kind Regards,
Cel
HI Cel
First thing I did this morning was make mylogo another quarter the size it was. First email off the block was like the once attached and every other one after that.
Its not the logo , we all know that.... I suggest you ask your collegues to see whether that pop up of MYOB offering to take over payments has anything to do with the issue as it doesnt come up on all of them ?
Its a bit unrealistic that MYOB wants to take responsiblity for my payments but wont take responsibility for my failed invoices on its server
Andrea
how do I resize my logo - and to what?
I am a gardener not a graphic designer
Please help?
can you resize it for me
Hi there
I may have resolved my red line issue which I have had since July... and it wasnt resizing the logo. I resized up and down and it only got worse i.e more and more red line invoices.
I removed it and reapplied it to myob template and after that it all seemed to work.
Having said that ... the invoices all worked for that day... Im not holding my beathe for next mondays lot but its been a fail since July.
Myob have cause this issue as Its a new one and its their system but the onus is put back on the client to fix it because they cant. Terribly unprofessional in my opinion
Aj
can you help me do this or suggest someone who can
what size does it now need to be, it was ok before?
I am a gardener not a graphic designer
HI 4Gardens,
Thank you for your post and welcome to the Community Forum.
Regarding your concern, we do apologize as we can't resize your logo. You can only do it on your end. MYOB Essentials allows the user to add a logo onto their invoices (and pay slips), done via the log option in the Business Name Menu.
The appearance of the logo size can be changed for invoices by going to the invoices option in the Business Name Menu, Styling and Themes tab. Log options. There is a slider that can be used to increase or decrease the logo size. The size will also depend on the original image that is uploaded. For example, if you have a smaller image that you have uploaded the logo will be small or even larger scale.
To ensure the company logo is best reproduced on MYOB Essentials documents, it is recommended that the graphic you upload has a white background and is at least 250 pixels wide by 130 high. Kindly check this Help Article: Logo.
If you need further assistance with this please feel free to post again.
Kind Regards,
Cel
thanks for your help
I have just done that so lets see how they go now
THank you!!!
