Forum Discussion
Resizing the logo was the second solution back in Jul
Andrea
HI akj,
In this matter, the resolution for this issue back in July is the same as for this time, and this is by resizing the logo. We understand that this has caused inconvenience and frustration on your end. Apologies for this inconvenience. Rest assured that we will be raising this again with our relevant team.
Please do not hesitate to create a new post if you have questions and concerns. We are happy to help.
Kind Regards,
Cel
- akj7 months agoExperienced User
HI Cel
First thing I did this morning was make mylogo another quarter the size it was. First email off the block was like the once attached and every other one after that.
Its not the logo , we all know that.... I suggest you ask your collegues to see whether that pop up of MYOB offering to take over payments has anything to do with the issue as it doesnt come up on all of them ?
Its a bit unrealistic that MYOB wants to take responsiblity for my payments but wont take responsibility for my failed invoices on its server
Andrea
- 4Gardens7 months agoExperienced User
how do I resize my logo - and to what?
I am a gardener not a graphic designer
Please help?
can you resize it for me
- akj7 months agoExperienced User
Hi there
I may have resolved my red line issue which I have had since July... and it wasnt resizing the logo. I resized up and down and it only got worse i.e more and more red line invoices.
I removed it and reapplied it to myob template and after that it all seemed to work.
Having said that ... the invoices all worked for that day... Im not holding my beathe for next mondays lot but its been a fail since July.
Myob have cause this issue as Its a new one and its their system but the onus is put back on the client to fix it because they cant. Terribly unprofessional in my opinion
Aj
- Bec007 months agoUser
This seems to have worked so far with me also. Thank you so much for doing what it took months for MYOB to even look into, you've saved so much stress and time!!