Forum Discussion
Dear Doreen_P
I find it hard to understand your delight at receiving private messages from people experiencing the same data breach problem arising from some glitch in MYOB when invoices are sent out. I reported the same problem back in June 2022 and, after repeatedly requesting help both privately and publicly from MYOB, I am STILL WAITING to hear from the technical department regarding resolution of the issue.
It's obviously not regarded as a problem by anyone at MYOB. Therefore, I'll be lodging a complaint to the Office of the Australian Information Commissioner regarding these repeated data breaches and MYOB's disdainful lack of response.
Regards,
Catherine
Hi, CatherineCE
Thank you for reaching out, and we sincerely apologize for the prolonged inconvenience you have experienced. We understand the frustration especially when reported several months ago.
To ensure a swift response, could you please provide us with the specific details of your case, such as the ticket number or any reference number you may have received during your previous communications with us? This information will help us locate your case promptly and prioritize its resolution.
We are looking forward to your response.
Best regards,
Doreen
- Cosmo13brew4 months agoUser
Hi,
ive just had this happen also.
when i emailed the invoice it is correct on my end
but when the receive got their email, the pdf was a total different invoice with my letterhead, the "click to view tab" had the very same invoice but the link to click had my correct invoice!
what is the go with that?
The client on the invoice is not in my contacts, or even on the island i live on, I wouldn't know how long this has gone on for as i was only made aware of it from a client who received the email
- CatherineCE4 months agoExperienced Cover User
Oh no, Doreen! The problem is happening again! What do you suggest Cosmo13brew do? Send out all their invoices twice on the offchance that most of them will get through to their customers correctly?
Or maybe MYOB could fix the actual problem?! Yeah, right, that's not going to happen is it.Months ago, Tailchaser suggested people report this glitch to the Office of the Australian Information Commissioner. Google their website for the form to use, or write to enquiries@oaic.gov.au
- Cosmo13brew4 months agoUser
It really makes you look like a moron to your clients by sending them wrong invoices!
I honestly don't know how it can happen, the system is sending 2 different invoice attachments in the one email, one of them is correct, but the other is all my letterhead and details, yet a random amount and clients!
I received an email reply asking for more details but cant reply to the email, I'm not posting the screenshots on a public forum🤣
- CatherineCE5 months agoExperienced Cover User
Dear Doreen_P
Thanks for your reply. Yes, dealing with MYOB is invariably extremely frustrating and inconvenient.
I have provided all those details several times already to your colleagues, both privately and publicly on this forum. Because MYOB's idea of "service" is now so outrageous your customers have to go to other customers and post all their problems publicly in order to resolve any issues they have. I made sure that everything was made public so that other poor suckers could see they weren't alone if and when the same problem happened to them.
So you could have very easily found all the details you need by searching this forum and looking at my posts a year or two ago. However, I'll do that search for you.
Voila! The case number was 01047233.
If you want further details of my case, go to the thread of messages that starts with a post by Carrick1 in Jan-22, called "Invoice received by customer had wrong information". If you bother reading it, you should understand why I have zero faith in MYOB.
Regards,
Catherine
- Doreen_P5 months agoMYOB Moderator
Hi, CatherineCE
Thanks for your prompt response.
Thank you for providing the case number for your concern. Rest assured that we will look into it thoroughly and update you as soon as possible. We truly appreciate your patience.
Best regards,
Doreen
- CatherineCE5 months agoExperienced Cover User
Please don't appreciate something that doesn't exist. I have ZERO patience when it comes to MYOB, based on many years of having to deal with you.
What MYOB should actually do, is provide a reasonable and achievable timeframe in which to solve the problem. Taking more than TWO YEARS to fix a problem that leads to data breaches is not good enough!