Hi,
A client is having an issue where their payslips are not able to be emailed out because of the error shown in the image attached.
Is there a way to ensure a secure connection is established via MYOB Exo when these payslips are sent? Or is this something can only be achieved from the SMTP server itself?
Kind regards,
Andrew
Hi AndrewAiello
Thank you so much for your post. If you do receive a connection error message there are some simple troubleshooting steps that you can try to resolve the issue:
If you're still having problems these help articles have detailed instructions and information that may be of assistance:
Please do let me know how you go on this.
Regards,
Earl
Hi Earl,
Thanks for sending through that information. I will pass this onto the client to see if it helps.
I should have mentioned in my previous comment that all other email features are working correctly, it is just payslips that aren't sending for them.
Do you know of any specific troubleshooting that can be done to test the sending of emails from the payslips module?
Kind regards,
Andrew
