"A system error occurred" message following spinning wheel

KelleyF
Experienced Cover User
25 Posts
Experienced Cover User
Experienced Cover User

25Posts

23Kudos

1Solutions

"A system error occurred" message following spinning wheel

All week MYOB has been a nightmare. It is extremely slow, kicks you off, cannot run reports. The system sits there spinning its wheel for ages then you get this error.

"A system error occurred, please try again.
If it's still not working, get in touch with our support team."

Any ideas if this is going to sort itself out soon??

2 REPLIES 2
Steven_M
MYOB Moderator
42,844 Posts
MYOB Moderator
New Zealand
MYOB Moderator

42,844Posts

5,777Kudos

6,395Solutions

Re: What's going on wit MYOB this week?

Hi @KelleyF 


We aren't aware of any widespread situations occurring with MYOB Essentials over the last week. If you are encountering an unusual situation with MYOB Essentials clearing your browser's cache and/or trying in another browser would be the first port of call.


In terms of the message you are encountering, it sounds like it is occurring when running a report if so what exactly is that report name? Also, is this the original or newer MYOB Essentials platform? If it is the original MYOB Essentials platform and the Profit and Loss report, we are aware of a situation with that report when that does occur under those conditions. In the meantime, where possible we do recommend using the old Profit & Loss report - option to switch should be listed on the Report window.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

DomenicGalluzzo
4 Posts
Cover User

4Posts

0Kudos

0Solutions

Re: What's going on wit MYOB this week?

Hi

I have been having the same problems with MYOB - ongoing to now.

 

Thanks for the tip/workaround to switch to the old profit and loss in essentials as this system error issue on the P & L has been EXTREMELY FRUSTRATING - especially when trying to assess turnovers for grant eligibility!!!

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