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Unable to email invoices

SJ_22
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Unable to email invoices

Error message appears when emailing invoices "one or more fields contain a trailing space" I've checked the invoice, email template, email address and still not able to locate the issue. Clients have been waiting for weeks for their invoices - Bring back the old version!!

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Earl_HD
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Re: Unable to email invoices

Hi @SJ_22,

Thank you so much for your post and welcome to the Community Forum! I'm sorry to hear that you were unable to send your invoices. I really appreciate your patience and understanding about this issue, and I do apologize for the delayed response. To fix this issue, you will need to check your email defaults by clicking the Email Defaults tab on the Sales Settings menu. All the email default messages will need to be checked for the following: 

  

   - Special (non alphanumeric) characters 

   - A space as the first character in any fields 

   - A space as the last character in any fields 

  

You'll need to click into each field and scroll right to the very end of the message to check for any spaces as the last character. 

 

Please do let me know how you go on this. 

Regards, 

Earl 

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Samcart
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Re: Unable to email invoices

Sam boat here and no help as of yet so gutting isn't it 

Earl_HD
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Re: Unable to email invoices

Hi @Samcart,

Thank you so much for your post and welcome to the Community Forum! I'm sorry to hear that you were having issues when sending your invoices. And my apologies for the late response. Are you encountering an error message each time you attempt to send an invoice? If so, please reply to this thread of the error message that you're getting.

You can also visit this help article for troubleshooting: Email troubleshooting

Looking forward to hearing from you soon!
Regards,
Earl

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Earl_HD
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Re: Unable to email invoices

Hi @SJ_22,

Just want to follow up if you're still having this issue? If so, feel free to post again and one of us will be happy to assist you.

Regards,
Earl

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tabstrategic
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Re: Unable to email invoices

Did not work at all 

Genreve_S
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Re: Unable to email invoices

Hi @tabstrategic

 

Thanks for the response. 

 

In my understanding, you are having the same error message (as @SJ_22) when emailing invoices. May I confirm if you already checked the Sales setting > Email defaults tab window for any of the following?

  • Special (non-alphanumeric) characters.
  • Spaces in the first character in any field.
  • Spaces in the last character in any field.

We look forward to your response. 

 

Thanks,
Genreve

Genreve_S
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Re: Unable to email invoices

Hi @tabstrategic

 

I hope you are well today. I'm just following up with your concern about emailing invoices. 

 

Let us know if you still require any help with this. 

 

Thanks,
Genreve

Genreve_S
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Re: Unable to email invoices

Hi @tabstrategic

 

I hope you are doing well. We will be closing this case as there are no updates regarding this. 

 

If you have any other concerns feel free to create a new thread in the forum. 

 

Thanks,
Genreve

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