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MariaT3's avatar
MariaT3
User
8 months ago

listen to your customers

I find it hard to believe that MYOB essentials payroll are not listening to their customers.  What company does not listen to their customers and all these posts definitely suggest people are not happy and the upgrade is not working.  Now we can't even contact a 'real person'.  We can only presume things are NOT going to change so I am in the process of finding a new payroll system and this one has created so much extra and unnecessary work.

If I might add, severly disappointing response from MYOB - none

6 Replies

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  • Wendye26's avatar
    Wendye26
    Experienced User
    8 months ago

    Well said. 

     

    At this rate MYOB will have no customers all move on to other providers

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      8 months ago

      Hi MariaT3 and Wendye26, 

       

      Thanks for posting your feedback regarding the new update. 

       

      I understand where the sentiment is coming from, and I can assure you that the team is listening to the users. I am positive that the application will keep improving forward. In the meantime, feel free to let us know how we could help. 

       

      Let us know if you require any other assistance. 

       

      Thanks,
      Genreve

      • KatGurl's avatar
        KatGurl
        Experienced Cover User
        6 months ago

        The "new" version of MYOB payroll is not fit for purpose.  I am moving to a different platform and suggest your other NZ customers do the same. 

        MYOB this is not good enough.