Payroll Change

Hi Genreve,

Its not about the change over the short amount of time its about the Payroll 'workability' - this is not an upgrade when there are so many issues that people are asking MYOB about.

1 - You have to go in and manually load new staff into IRD, previously this was done with the IR Filing.

2 - You can't split pays.

3 - No 1 page summary printout (showing previous week / current pay and wage total) so you now can't double check the wage payment amount when filing with the bank without printing 4+ pages of employee earnings (not needed or required by IRD as all that information goes with the IR filing. 

4 - No payslip preview screen - a handy double check to see that you have entered the correct hours for staff - especially over public holidays with staff working different days.

5 - The data entry screen that you have to drill into for each staff member - it's awful, hard to read and enter the pay hours / information.

6 - Have to select via drop down boxes the holidays staff have off - this doesn't work when they have split days off, this is a waste of time and not needed.

7 - Have to select via drop down boxes the public holiday worked - again just another unnecessary step taking up time.

8 - Cannot select more than 1 public holiday, what happens at Christmas / New Years - do I have to go in twice?

9 - Automatically defaults to a day in lieu owing for a public holiday worked (this isn't always correct), yet you have to 'check' the time and a half box so that staff are paid time and a half - this is law for working a public holiday so shouldn't even need to be a box I have to remember to 'check'.

10 - Payment date continally defaults to the day after the working week which then makes it hard to find the payees and also then creates an error message saying the bank may reject the file due to an incorrect date....

11 - I DO NOT want to muck around with (or have the time for) clearing accounts, changing dates, making file names and then making sure I select the staff to be paid and then making sure that matches the wage amount (but there's no paperwork I can double check against as that function / report is now gone) - I just want the 'download bank file' button back. 

People are frustrated by this update because previously it was a simple program that was easy to use and gave us all the functions and reports we require, please listen to the people - again I am yet to see any positive comments about the update, I am only seeing and hearing issues!

Why hasn't the historical payroll moved over.  I have no history of the pay runs for each employee for the past three years.  So unlike the old system I could send an employee a copy of previous payslips they have often needed.

Only passed history information is for 2020 before we were transfered from ACE. This is no good for us.

Really not happy with this.

What you going to do about this the historical we need this information.

Creating a bankfile is no use to me I am not going do the same process each week with all three companies.

Old system  did it automatically plus we have employees who have split payments if it's not doing split pays that's no use to me. 

I have extra work to do, creating the payments manually for all three companies.  I have had to create templates with our bank so that I can pay our employees.  This is all extra work each week my time is precious as I only work 22 hours a week and my schedule is tight. Since the upgrade I have to do overtime on Thursddays to complete the wages, which I don't want to do each week.

MYOB have not given it a thought to the extra work you have given your customers because of your forced unwated upgrade that's not working properly.