Forum Discussion

carolineh's avatar
carolineh
Trusted Cover User
4 years ago
Solved

Long Service Leave

I'm trying to add LSL figures to the entitlements on the cards of two employees in 2020.2 (this new client had not been accruing them so I worked out the correct figure for the balancing adjustment w...
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  • carolineh's avatar
    carolineh
    4 years ago

    Hi Janine

     

    That was the other trap.   When you put the figures in the Balancing Adjustent Column, it looks fine when you press OK.

     

    It was only because I need to change one of them again and drilled back into it that I saw it had deducted it all!

     

    Then I went back and checked all the others and they'd all done the same thing.

     

    If I hadn't had to go back into one of them, I'd have charged the client for the work and then looked like an complete idiot a few months down the track when there is no sign of it, let alone if a year or two rolls by.

     

     

carolineh's avatar
carolineh
Trusted Cover User

Hi Neil

 

Thank you again for your reply.  

 

I agree, in my own experience too, it's very straightforward to add the balance entitlement and it flows through to the total for that employee but this is the first one I've had to do in 2020.2 as as you can see from my previously loaded screen shot, it's deducting it out instantly all on its own.

 

Good point in relation to being set to carry over entitlement from previous years but I just checked and this was set up from the start and as you know, once set it can't be changed so that's not the issue.

 

There were definitely no previous years' adjustments in place as not only has the file only been set up since 2018, they weren't accruing any entitlements at all as the person who set up the payroll didn't know how to do it so didn't do it!

 

So the solution is that 2020.2 is not working as per all the previous versions that we've been able to add missing entitlements very easily?

 

That has been a lovely clean function over the years to able to fix entitlements easily in the card.  Now it's a trap.  I only spotted it because I had to go back and double check and realised it had deleted it!

 

Should the technical department be advised of this glitch?  How do I do that?  Or am I wasting my time and no one there cares?   I'm starting to wonder of late!

Janinne's avatar
Janinne
User
4 years ago

I have had exactly the same problem as Caroline. Also, it's not happening to every employee - just 2 employees. No matter what I out in the balance column for LSL, it automatically turns to negative in the carry over column so the total ends up zero.

 

  • carolineh's avatar
    carolineh
    Trusted Cover User
    4 years ago

    It used to work really well so it must be a program glitch in 2020.2.

     

    Extremely annoying.

    • Janinne's avatar
      Janinne
      User
      4 years ago

      I have to agree with you Caroline. It's a frustrating glitch. For me (so far) it only seems to be affecting long service leave for some reason. Also, I've noticed that when I make an adjustment it looks like it's working. But if I save and go back into that card, it will have defaulted back to a negative carry over and a zero total.

       

      The column called 'balance adjustment' is meant to be for adjusting balances. The instructions at the top of the column when you hover over are "Type the number of hours you want to adjust the total by for each entitlement. Opening balances can be entered here".  Hopefully, this will be fixed soon.

      • carolineh's avatar
        carolineh
        Trusted Cover User
        4 years ago

        Hi Janine

         

        That was the other trap.   When you put the figures in the Balancing Adjustent Column, it looks fine when you press OK.

         

        It was only because I need to change one of them again and drilled back into it that I saw it had deducted it all!

         

        Then I went back and checked all the others and they'd all done the same thing.

         

        If I hadn't had to go back into one of them, I'd have charged the client for the work and then looked like an complete idiot a few months down the track when there is no sign of it, let alone if a year or two rolls by.