Forum Discussion

SOF's avatar
SOF
Contributing Cover User
12 months ago
Solved

How do I delete a payment that is incorrectly recorded to invoice

I have assigned a payment that is incorrect and wish to delete it.  I have checked my security tab and I DO NOT have the transactions can't be changed ticked.  Why is it not allowing me to edit and ...
  • SOF's avatar
    SOF
    12 months ago

    Hello Earl_HD 

    That solution DID NOT work for this transaction.  Very disappointing that all the information directs you to do this and it did not work.  I could find no other information online directing me to what I needed to do with this transaction.  I finally had one of MYOB support people do a remote session and they advised that solution to edit the payment would not work as the invoice was a closed invoice and the ONLY solutions was to reverse the entire invoice and enter it again.  

gavin12345's avatar
gavin12345
Ultimate User

Hi SOF 

 

Suggest you re-read my post above. You need to delete the bank deposit transaction. Only then will you be able to delete this specific payment. Then re-apply the payment to the correct invoice and re-do the bank deposit transaction. This may mean re-creating the ABA file - however do not send it to the bank, simply delete the ABA file.

 

Regards

Gavin

SOF's avatar
SOF
Contributing Cover User
12 months ago

I have tried that too. It will not delete.

 

  • Julie_A_C's avatar
    Julie_A_C
    Partner
    12 months ago

    Hi SOF 

     

    Is the period locked on the security tab?

     

    If so you need to unlock, delete the bank deposit transaction you find in the bank register, then go to prepare bank deposit, call up up the payment allocated incorrectly to invoice, delete that.

     

    Redo the payment received and allocate correctly.

     

    Close your prepare bank deposit window, so the screen refreshes.

     

    Go back to prepare bank deposit and tick the entries that made up your amount, remembering to change the date to when actually received into bank.

    • SOF's avatar
      SOF
      Contributing Cover User
      12 months ago

      Hi Julie_A_C  gavin12345 

       

      Thanks for your help.  None of these worked.  I ended up calling support and was advised due to it being a closed invoice the entire invoice needed to be reversed and entered again.  

      Previously I have had no issue with deleting incorrect payments on orders invoices or closed sales.  Not sure what upgrade this was changed but it is a messy solution to fixing a small error.  

      • gavin12345's avatar
        gavin12345
        Ultimate User
        12 months ago

        Hi SOF 

         

        I agree. Just for clarification were you using the desktop software when entering the invoice and payment into AccountRight or were you accessing your file via the browser?

         

        I doubt this is update related as with desktop AR2023.4  I was able to delete the payment.

         

        Regards

        Gavin