INVOICES STILL SHOWING AS OUTSTANDING EVEN WITH ZERO BALANCES IN ESSENTIALS

[Shmic]

How do I remove fully paid invoices from the list of Overdue/Oustanding invoices in MYOB Essentials.

[Komal_S]

Hi @Shmic 

If an invoice is closed by using a discount line to close the invoice, even though the invoice has a zero dollar balance, it will still show as open and will show as an overdue invoice. Our developers are working on fixing this permanently, and in the meanwhile, please follow the steps given below: 

1. If there is any payment taken on that invoice, open the invoice and you will find the payments under the Activity.
2. Click on the latest payment reference number and open the payment(make a note of all details).
3. Delete the last payment (ensure it is not reconciled else undo reconciliation first).
4. Redo the payment again and the invoice will now show as closed.