Migration message

[JULIEOW]

I am using MYOB Essentials Accounting and Payroll and for the last couple of months I have been getting the following. To date I have not been upgraded and I am worried that the Payroll is not Reporting properly to the ATO. I have rang twice before and given up as no one could answer my query. I am now waiting on the phone for someone to answer me (after being shunted twice). I have been waiting for 71 minutes and I get a message "you are the next in the queue". Have these people gone for lunch or is there NO-ONE to answer my call. NOT HAPPY!!!!!!!!!!!!!!!!!!!!

Your MYOB Essentials file will be automatically upgraded within the next 7 days. Learn more.

Before you're upgraded:

• look for any saved bank reconciliations and complete them. Don't worry, we will bring across all coded and uncoded transactions in the upgrade.
• For AU only: If you are using the Super Portal, read about upcoming changes and how to get ready for the new Pay Super service.
• if you’re using YourPay, check that your employees have completed and saved any timesheets. You will need to set up MYOB Team to continue entering timesheet details following the upgrade.

[CloverQ · Accepted solution]

Hi @JULIEOW 

Sorry to hear you are having difficulty reaching our phone support team.

We are in the process of migrating all original Essentials Accounting users to the new Essentials Accounting, the message you are seeing is to prepare you for the migration. If you are seeing this notification for a while and your file hasn't been migrated it means that the file has failed migration. Out migration team will re-attempt the migration at a later date. All old Essentials users will be migrated, please do check out the page linked and complete the pre-upgrade tasks. 

You can continue using the old Essentials Accounting to report pay runs via STP, this hasn't changed. Please feel free to check your STP reports to view the YTD figures reported. 

If you have any further questions, please feel free to reach out.

[JULIEOW]

Thanks so much for your reply. If only I had of done this process before trying to ring. I would have save myself 80 minutes of time. Again thanks for your help.