Hi nmaip,
Thanks for your post.
We're glad to know that you registered to our trial version then decided to purchase a subscription.
After purchasing a subscription, the new serial number will come up right away. As per checking your account, there is no new subscription and serial number. With this, we highly recommend checking your credit card if the payment did go through successfully and if you were charged.
You may also reach out to us through our virtual assistant MOCA that can assist you with issues like this. Feel free to engage with MOCA through myob.com/support for any queries or assistance you might need. Don't worry if MOCA can't provide the help you need, our live chat team is just around the corner to pick up from where MOCA left off.
Best regards,
Doreen
