Moving from MYOB Trial to AccountRight Premier Subscription.

[nmaip]

Hi,

I have registered with MYOB to use the 30-days trial version but then decided to pay for the 1st month subscription today using my credit card.

When I login to my.myob account now, am unable to see my new serial number and subscriptions.

How long will it take for the payment to be processed and the subscription details be populated on my account.

Thank you,

[Doreen_P]

Hi @nmaip,

Thanks for your post.

We're glad to know that you registered to our trial version then decided to purchase a subscription.

After purchasing a subscription, the new serial number will come up right away. As per checking your account, there is no new subscription and serial number. With this, we highly recommend checking your credit card if the payment did go through successfully and if you were charged.

You may also reach out to us through our virtual assistant MOCA that can assist you with issues like this. Feel free to engage with MOCA through myob.com/support for any queries or assistance you might need. Don't worry if MOCA can't provide the help you need, our live chat team is just around the corner to pick up from where MOCA left off.

Best regards,

Doreen