ntoumba
Experienced Cover User
Joined 12 years ago
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Re: USER ACCESS error
Hi Genreve_S, I am not having any luck with correcting this USER. I have removed the USER from all access - completely. However even after being removed from access this user can still log in to our account. I have serious concerns for security that this is possible. Also now when I try to re invite this user and CREATE a new user i get this error message: There must be a error somewhere as when I check the USERS list even when I select SHOW INACTIVE the user doesnt appear. When I selected 'Manage user access via my.MYOB' the user doesnt appear on these lists either. Please advise what steps I can take to rectfiy this issue.Re: USER ACCESS error
Hello Shella_A, This doesnt appear to work. I can not re-invite the user. So I removed the user and tried to invite them as a new user. Unfortuatnly now I can not add the user back as I get the error message that a 'There is already a user with this email. Enter a different email". Weirdly the user can still log in and when they look at the USER list thier details do not appear. Please helpUSER ACCESS error
Hi MYOB I recently moved from AccountRight to MYOB Business. I have mulitple business files. One of my business files had an existing USER. They were unable to do some functions so I upgraded thier profile to a Online Administrator. The user then recieved a email saying their acccess had been removed. When they next went to log in they could only access the WRONG business file and couldnt access the file they needed. I removed all access from the user and started again. They are now a user on the correct file but listed as an ADVISOR and they are still unable to do the funtions required. How can I return this user to a File User with Admin access? ThanksRe: Trouble restoring old backup file
Hi Genreve_S Thanks for the instructions - I am having some trouble completing these steps can you please advise: In Step 1 - I have downloaded the ffirst link and it asks me for a location to install it to and I am not sure where extract the files to. In step 3 - when I run the Hotfix Tool and try to browse to my back up folder it does not recgonise the .MYO files. Not sure if this means I am doing it wrong? ThanksRe: Trouble restoring old backup file
Hello Genreve_S When I open the desktop application I select MY LIBRARY and open the file from there - I believe this is the OFFLINE version. As you can see in the screenshot I have tried multiple files and followed the prompts to upgrade the file each time. Which has created the duplicated files. I need to review this old companies files for the last 10 years and I have backups for this business going back to MYOB Premier9 2002. Any assistance you can offer is apprieciated as I have a limited time frame to complete my review of these old files. Thanks
