OLKroozer
Experienced Cover User
Joined 11 years ago
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Re: Long call queues and call dropouts
Thankyou Chris. I am currently on hold on your Customer Service Helpline. Only about 7-8 minutes this time!!! Hopefully it can be resolved this time around... PS- I do not generally have a problem with your Call Centre people- they are patient and genuinely seem to be trying to help. I think its a matter of too many problems, too few people not knowing the product or how to fix things (and maybe problems with the electronics?).430Views0likes0CommentsRe: Long call queues and call dropouts
Thankyou for your usual condescending response to a complaint. Is this an automatic reply per chance? And in response to your offer for Community Forum assistance, I imagine very few of the Community can assist me in having an obsolete data file removed from my Account. Thanks anyway 🤨450Views0likes2CommentsLong call queues and call dropouts
Hi Guys, Getting very sick and tired of having to wait over 30-40 minutes just to get to a Service Staff Member on the phone, only to have them need to refer to someone else AND then have the call disconnect while on hold. Lift your game and provide a decent service! Especially painful seeing as we get less features now and your monthly charges have nearly quadrupled in the past 15 years! 🥺 And- don't give a "I'm sorry to hear you've got problems🤨"461Views0likes4Comments