pippypip
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Joined 8 years ago
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Re: Community Guidelines Update: Making Your Feedback Count
I do try to be respectful but its frustrating when we continuously get generic responses or zero response. There are a number of issues / bugs raised over the last couple of years since essentials had been discontinued that still have not been attended to. I feel that MYOB are not interested in fixing some of these problems or are putting their efforts elsewhere and expect us to just work around, or just put up and shut up in the hope that we just give up. A couple issues I have raised have been acknowledged but no time line given for the fixes and still after over 12 months, nothing. As a provider of services myself, I find its important to listen to my customers. How long do I wait before I re raise an issue that has obviously not been actioned or forgotten about or maybe put in the too hard basket. Yes, I do get frustrated, but I'm paying for a service and I sometimes feel that service isn't there. Sometimes these forums (rightly or wrongly) can be a way to vent our frustration especially when trying to get help and you feel that your not been listened to.86Views1like0CommentsRe: Contacts info not updating?
So many bugs not fixed for over 2 years. No fixes and then I get this. Another price increase. Thank you for choosing MYOB and being a valued member of our community. We’re writing to let you know about some upcoming price changes coming into effect from 1 March 2025. 2025 Pricing Update We understand the importance of continuously investing in our products to deliver new features, allowing you to focus on what truly matters. To support these ongoing enhancements and improvements, we’ve adjusted our pricing. The new monthly base subscription prices below will be effective from 1 March 2025:13Views0likes0CommentsRe: Contacts info not updating?
Trying to resolve this issue is like many of the other issue with MYOB. Ever since the upgrade from Essentials to Business its been one problem after another. There's been very little, if no interest in fixing problems. Myob have been introducing new features that are unwanted and ignoring customers requests. You only need to read through the forums going back over the last couple of years to get an idea of the frustration customers are experiencing. I'm a sole operator who has to do everything myself. Quote, invoice, banking and enter receipts and match and allocate entries. And I need to go out to do jobs to get paid.. I don't want complexity. I want simplicity as we had with essentials. But this is what I get. Hi Jelte, Thank you for reaching out. Upon reviewing the enhancement request raised in 2022, at this stage there is no update. Our development team work off a queue of priority, so if and/or when there is an update on the enhancement request you will be notified by email. I have linked this case to the request as well. Kind Regards,17Views0likes2CommentsRe: Emailing receipts
This is not a solution. its actually a very poor work around. Every other company I deal with will send a paid receipt automatically. ( Currently, when your customer makes a payment, you can provide them a copy of the invoice (showing the payment) as a receipt ) but when using bank feeds, you have to wait for the feeds to be updated and then match the payment to the invoice.54Views1like0CommentsContacts info not updating?
When I send an invoice to a customer I'm finding that the incorrect contact name is showing on the email header. I have updated all of the information in the contact details and yet the old contact name keeps appearing. This has been an ongoing issue since the up grade to Business and seems to be completely ignored by MYOB. This means that I'm have to check and correct very time I send an invoice. Very frustrating.Re: Invoice App
I too have just upgraded to a new phone and am having the same issues. App wont run on a 64 bit system. Myob really start listening to their customers and fixing things. I have raised a number of issues over the last couple of years and nothing. This is now just another issue I have to work around and the list just seems to keep growing.17Views0likes0CommentsBanking Hub
So MYOB have added another new feature. Totally useless to me. They add new features and then use it to justify a price increase or in this case, try to get you to upgrade so you can add more bank feeds.. In the meantime, bugs that users have been complaining about continue to be overlooked or put in the too hard basket. All I need and want as a self employed solo operator is a simple, user friendly system as what Essentials was. It seems like your not interested in small businesses like mine who just want the required basics.50Views0likes1Comment