ContributionsMost RecentMost LikesSolutionsRe: MYOB Academy login error Hi Shella_A , I have tried resetting the password. My new email doesn't receive a reset password link, although my old email does with the following: "Hi Michelle, Someone (probably you) has requested a new password for your account on 'MYOB Academy'. However your password cannot be reset because you are using your account on another site to log in. Please log in as before, using the link on the login page." I get the reported error logging in with either email address. I submitted a Support ticket on Wednesday 28th and have not yet received a response. It is case no. 01615033 Thank you, Michelle MYOB Academy login error I have changed my MYOB login and correspondance email since last logging into MYOB Academy. I am getting the same error when try logging in under my new or old email and get this error: Can you please help? Re: 2 income statements although previous BMS ID entered Hi gavin12345 Thank you for this info. This is a bit messy then isn't it. I cannot see in the MYOB help that the employees need the same employee ID, not sure if I missed it? It would have been helpful indeed! I still have access to the previous syem, luckily, and will zero out the pay history then re-enter it for a clear trail after sending the nil report. I hope you are on top of all you EOFY tasks 🙂 - Michelle 2 income statements although previous BMS ID entered We changed MYOB products during the FY and have entered all pay history for employees and notified the ATO of the BMS ID in the prompted stage when setting up the STP reporting in the new product. Now the employees are indicating they have an Unfinalised amount (I can see if from the old product) and a fianlised amount (is the correct totals for the year) on their income statements. Can you please help? SolvedRe: Cannot lodge Activity Statement Online I am having the same issue also. Have lodged online many time before and never had this problem.