DeskJockey
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Joined 7 years ago
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Clients are receiving incorrect Staements from MYOB accounting system
The statement has Company details that are not our, Address that is not ours, Customer details that are not theirs, but had our correct bank details. This is very concerning. We only became aware of it when the customer reported it to us asking if we had been hacked. Not something we want our customers to be thinking has happened I resent the Statement again and it came through with all the correct details, but I hope this doesnt happen again and request this be looked in to by MYOB ASAP. I have a copy of the "Glitched" Satament and the Statement that should have been sent should you want a copy to help with your research in to the issue. Has anyone else had the same thing?192Views0likes1CommentRe: MYOB Accountright latest version extremely slow to respond
We arestill experincing this too. We are having to key the same invoice in multiple times as it stalls and crashes and doesnt save the invoice. We have a lot of details to key in to each Invoice that can take up to 30 minuts to enter. We have looked at everything internally and it is definitely not an internet or storage issue, it is MYOB. We need this fixed ASAP please.306Views0likes1CommentOnline Invoice: Ability to select the unpaid invoice statement which day of month to send out
I would like to be able to choose which date of the month it is sent out based on our needs. A static date for all businesses using this software cant work for us all and I think this would be an easy fix I love the Unpaid Invoice Summary reminders in general, However I now have it turned off as the 3rd of the month is to close to the end of last month for our business. (Especially if there is a weekend inbetween). I am sure I am not alone in having to wait for extra information from staff members or suppliers to be able Invoice the month in full. I made the mistake of leaving it on once where not all invoices were complete and got customers advising they hadn't received the invoice that is on the statement and then again more calls from others asking why the amount is different on the invoice to the statement. Flexibility in the date would solve all this. "Unpaid invoice summaries - Ability to select the day of month to send out"2.7KViews12likes3Comments