ContributionsMost RecentMost LikesSolutionsRe: cannot confirm file AGAIN!!!!!! frustration, why is there no support line? for some strange reason it let me update, so all good thanks cannot confirm file AGAIN!!!!!! frustration, why is there no support line? once again i cannot upgrade or talk to anyone and there is no live chat button!! has anyone ever seen one? SolvedRe: Updated Live Chat hours for Partner Support on SME Products Hi, i rang at 9.01 and got through in about 10 min, and for a change, the person helped me first go, took 5 min thankfully, cheers, jo thanks for trying xx Re: Updated Live Chat hours for Partner Support on SME Products so i got up early, because this posts says your support phones start at 7am. i called at 7.20 to be told you dont start til 9am. and still, no live chat bubble anywhere. I need help to confirm my accountright, i cannot do it on line, its an old version and right now its a rock. spent an hour on hold yesterday and gave up. how do i get help with this fully paid for programme? Re: Updated Live Chat hours for Partner Support on SME Products thanks for replying but it does not help at all, i have looked everywhere! perhaps you could pop in a pic of what it looks like because i cant find it! cheers, jo Re: Updated Live Chat hours for Partner Support on SME Products that link goes to a 404 page i cant find live chat either!!!