ContributionsMost RecentMost LikesSolutionsDowngrade plan Business Pro Hi There I would like to downgrade my Business Pro Premier subscription to the cheapest available, what will change? will I lose any history? Thanks SolvedRe: GST return summary figures don't match GST return Thanks for your help Jennie :-) GST return summary figures don't match GST return I am preparing my GST and the Purchases and expenses figure on the GST return Summary don't match the figures on the ready to file GST return, how do I find out what the issue is? Re: Multiple issues with Myob Business Pro + Closed Support request Hi Mike, thank you for your response, this is very frustrating!! why can't MYOB allow for flexibilty as not every business operates the same!! This just adds to the list of old Essentials features Myob have now removed, Xero is looking better every day!! Regards Debbie Re: Multiple issues with Myob Business Pro + Closed Support request This is unbelievable!! I logged these support requests and all of them have been closed with no resolution or communication at all, what the hell is going on? Why can't I get actual support with resolutions? I am getting the run around from you, my account support requests and everyone I talk to over the phone, and this has been going on since the upgrade over 3 weeks ago, and don't give me the garbage about how you're sorry and understand my frustration and how you're happy to help blah blah blah, if thats the case why am I still waiting for a resolution 3 weeks later!! I need you to get someone with knowledge to contact me to get these issues resolved ASAP!! Re: Multiple issues with Myob Business Pro + Closed Support request Hi Earl I am confused!! what more additional information could you possibly require? did you read my very lengthy reply at all? I have explained in detail what the issues are to you and multiple MYOB staff. Re: Multiple issues with Myob Business Pro + Closed Support request Hi Earl, Thanks for your reply but no you haven't addressed most of my concerns!! my responses are below. No confirmation pay slip has been emailed. In this case, the summary of customer statements is typically sent to the original sender. If you haven't received anything, please check your spam email.Your response is odd as you can clearly read that my issue is with "No longer receiving a copy of Employee payslips and there is no tick next to the Employee to note they have been emailed" and yet your reply relates to Customer Statements?????my staff advised yesterday they had not received their payslips and I had no way of knowing if they had been sent!! Can't change item account name? Once an item is set up, making changes is straightforward. Any modifications apply to future transactions. From the sales menu, select items, find the item you want to edit, make your changes, and save. Clearing your cache can also help resolve certain issues and optimize your device's performance.Another odd response, I clearly state that while I am entering an item into a "Purchase Invoice" (Not sales) previously I could change the GL Account name for that item at the time (I am not looking to permanently change this) See Screenshot which shows Account is locked. Need to change the user type? By default, only users assigned the Administrator or Accountant/Bookkeeper role can adjust preferences. If the option is grayed out, please verify the email address used during login and ensure the correct role is assigned to your name. Asmentioned I am the Owner and have full Administrator rights, the Email address is correct and yet the option to change the user type is grayed out?? Purchases owing figure doesn't match unpaid bills. The unpaid bills report shows bills up to the selected date and should match the Accounts payable account on the Balance Sheet. If they differ, consider running the Payables reconciliation exceptions report from Reporting>>Exception dashboard to check for exceptions.I have run the exception report and there are no exceptions and the figures don't match Customer Payment (receive money report). When working with the Customer transactions report, filter the date range without changing the date from and to. Export it as a PDF for a better view with more report details. Your response does not help at all, as I mentioned there are transactions missing, where are they and how do i find them? This is the 4th time I have reached out for support with all of these issues, I have Phoned and waited 6 hours, Chatted, created support requests through my account (requests were closed with no action or response) and now this Group and I still don't have any resolutions, clearly there are glitches in the system since the upgrade, I need someone to look into this for me and stop with the generic responses that don't relate to my issues!! Re: Employee Pay History Blank Please ignore this post, I posted in the wrong Category! Employee Pay History Blank I have just noticed after the Upgrade to new Essentials that my Employees pay history has dissappeared, is this a system glitch or? Re: Multiple issues with Myob Business Pro + Closed Support request This is the last 1, hopefully you can help with these, it would also be good to know why my support requests are being closed with no resolution or communication with me., thanks. Support status Number Subject Date created Last updated Status Requester 01468054 GST to pay figure on Dashboard incorrect 02/10/2023 09/10/2023 Action required DebbieLynch Description The GST to pay figure on the Dashboard shows $11149.52, however in the GST return report the figure is $9747.95, seems to be another glitch in the system.