chris_04
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Joined 6 years ago
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Re: Incorrect date format on receipts
Hi Tracey, I appreciate your reply regarding the grey outlines/boxes on my forms. I am unable to "send" a receipt to disk or email. My only option, that I am aware of, is Print Receipt. I have attached a screenshot of my Navigation Page showing Print Receipts. Have looked if there are other options or ways around this but can't seem to find anything. I am only able to send to disk or email, my invoices. Remittance Advices can be printed, printed to pdf or emailed, but again no option for send to disk. I will look into your suggestion about CutePDF however if it is a paid subscription, I am unwilling to pay for another software to generate forms that MYOB should have a handle on. Kind regards, Christine763Views0likes0CommentsRe: Incorrect date format on receipts
Issue #1 I too am frustrated with this issue (AU). I am using AccountRight Plus AU 2022.7.0 version with live subscription paid for the company file. When a receipt form is generated/printed/saved to PDF it displays the Receipt Date correctly (dd/mm/yy). But the INV DATE/ACCT NAME field displays the date in the WRONG format (mm/dd/yy). I am unable to edit this field. I also feel this error looks quite unprofessional on receipts generated for our customers. So far, the ONLY way to avoid this, is to HIDE the INV DATE column & not print/generate this field on the form. ALL other dates on Statements, Invoices, Remittance Advices (where the Invoice Number is referenced) are displayed & printed in correct AU format (dd/mm/yy). This has nothing to do with the Windows 10 Region/Date/Time settings as it is set correctly, has not changed & displays correctly in ALL other applications. Can MYOB please prioritise sorting this issue & providing a solution? It has to be an MYOB software issue, given that all other dates in MYOB display correctly. Issue #2 Field Boxes in customised forms have been formatted to "No Colour" outline/border, however when saved as a PDF these boxes remain with borders visible. Cannot email these to customers as it looks unprofessional & untidy. My only option at present is to print the form (borders with "no colour" are hidden when printed), scan the form back into the computer & send to the customer. Very time consuming. Can MYOB please provide a solution to this software glitch? It seems to have been happening to many other users for quite some time, as with the incorrect date format issue, but I haven't been able to find a solution that works.782Views0likes2Comments