Flynn
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Joined 7 years ago
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Re: Practice Tax - MyIR credentials expiring
Hi Lisa Thanks for getting back to me. The case was open for about 5 or 6 weeks with various support agents and remote sessions, but the team's now reporting that the overnight refresh is working. Thankfully we no longer have to refresh each client manually. I wasn't on the call with the fix so can't put up the solution unfortunately. But support eventually found it.Practice Tax - MyIR credentials expiring
Hi team We've got an open support request from 24 March but I thought I'd bring it to the community too. Phone support have said (after a few tries) that it's a global issue being worked on, but there's no ETA. The issue: IRD credentials for Practice Tax are expiring before the nightly update is processed. For now we have to determing which clients to update, then update the credentyials and manually use the Refresh IR Data button under each. After a few hours they expire again. Confusingly the update timestamps are saved as UTC but displayed as local, so are 12 hours out. From the MYOB team I'd love some transparency about the fix timeframe for what is ostensibly a widespread issue. The manual process is sloow and we're probably building up quite a backlog. From the community I'd love to hear if you're affected by this also!