albanyair
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Re: reversing a payment allocated to the incorrect sale which was an order for another customer
regarding the above, I've processed the refund through to a contra account so that has worked out for the customer however the payment is still showing in the cheque account so when i go to reconcile that account that entry is always going to be sitting there. how would i be able to clear that out of that account. thanks2.3KViews0likes1CommentRe: reversing a payment allocated to the incorrect sale which was an order for another customer
The issue is that on the original payment that I received is that is was for the incorrect customer/card. We cant refund the amount to the customer on the order where the payment was received as that customer has not paid for the invoice. That customer will need to pay for that invoice in the next 28 days.2.5KViews0likes4Commentsreversing a payment allocated to the incorrect sale which was an order for another customer
I've allocated a payment to an incorrect invoice and an incorrect customer. The invoice was actually an order not an invoice so I cant delete the payment. I've spoken with MYOB who says you cant delete the payment. We have allocated the payment to the correct invoice. The problem is now that order has been converted to an invoice so it looks like the customer has paid but they actually havent. I cant figure out how to make it look like they havent paid the invoice.Solved3KViews0likes6Comments