Naomi_Roskell
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Applying credits to a supplier payment?
Hi Forum!!! Been a while between drinks, every now and then I get annoyed enough that I MAKE time to come here and vent my frustration at the clunkiness of this darn software, and here's one of those days... Back in June last year, a fellow by the name of Conspirio posted about Supplier Credits. Now, to me, his issue is that he needed to apply a Supplier Credit to a Supplier Payment. As in, a Supplier Bill was processed & paid, then a Credit was received from the Supplier which needed to be applied to the Payment which frees the payment amount to be applied to another Bill from the Supplier. Well, that's how I read it anyway, and I don't feel the issue was resolved, then the thread was closed, so I've copied & pasted the comments from that thread into this post, hoping that we can get a resolution, coz I have this issue & I'm really, really frustrated!!! So, just in case, I've not made it clear, the next step I've taken is to process the Supplier Credit as a Negative Bill (which is ridiculous), but how do we apply the Credit to the Paid Bill freeing up the payment amount to be applied to another Bill from that Supplier? The only option I can think of, is to delete the payment originally made, apply the Credit to the bill and apply the original payment to a later Bill, but that has all sorts of ramifications with regard to GST and Bank Reconciliations... Here's where the last thread went... Conspirio Hi guy's, I am wondering how, or if there's a easier way then I'm trying to do, but all I want to do is add a supplier credit to my supplier payment. I'm sorry if this doesn't make sense but I'm Leaning as I go. I have let's say $2000 of supplier bills to pay, I also have $500 of supplier credits to be applied. The invoices relating to the credits are paid and gone. I'm trying to create a supplier payment by clicking the invoices I wish to pat but do not have the option to apply the credits that are entered into the system as they're simply not listed. For example I'd like to select the $2000 worth of invoices, the select the $500 credit to show I've paid $1500 total. Is this even possible or am I attacking this completely wrong? Thanks for reading and any advise 🙏 MMTSR I'm so glad you asked this question. I,too, am frustrated with the way you have to enter a 'credit" as a 'bill'...but when you go to make a supplier payment...the credits dont appear in your bill list, to be checked off with the payments. VERY ANNOYING. The credits have to be applied using the supplier returns function...but then don't appear on the remittance advice sent to the supplier. I have to manually advise the credits that have been applied on the remittance before sending. EVEN MORE ANNOYING!! Earl_HD Hi @Conspirio Thank you so much for your post. Yes you're doing it correctly, To process a customer credit for times when a customer returns an item or cancels their order, you first need to record a credit transaction and then record the settlement of the credit as a refund or by applying it to another outstanding invoice. This help article will give you more information about Settling customer credits and Customer returns, credits and refunds Regards, Earl MYOB Community Forum @MMTSR Is there any chance the software designers can include the credits in the supplier invoices list, to be checked off when making the supplier payment? Then maybe they can show in the remittance advice also? I have to manually list all credits applied when sending the remittance. Conspirio Earl, unfortunately your response makes little sense as I am talking about supplier credits, not customer credits. The issue inam referring to is exactly the same as MM has reported it is frustratingly difficult to process a simple credit note from a supplier. Celia_B Hi @Conspirio Thank you for your post. And we appreciate your patience in the issue. And thanks for updating us and getting back to us. I can see how this situation affected you. In general, If you want to apply a credit note on the supplier credit, You can enter a negative line creating a bill by entering the No of units as a negative and the Unit price as a Positive. So to record a supplier credit note, go to Create Bill and enter No of units as negative. You will then be able to process the supplier return. You can check on this Help Article: Entering Payments made to suppliers this can serve as a guide and it contains more information. I hope this helps. If you need further assistance feel free to post again. I'm happy to assist. If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information. Cheers, Cel MYOB Community Forum2.2KViews3likes13CommentsRe: Error Message when sending payslips, purchase orders, statements
Hi Steven_M 1. So if it's an issue within Outlook, how do you explain this issue being limited to only one datafile? As a Bookkeeper, obviously I use quite a few datafiles, but this issue only occurs in one of them... 2. Why does MYOB need to use Outlook when other Accounting Softwares do not? Surely, it would be beneficial for MYOB to operate as a standalone software (derr...) Naomi1.5KViews0likes1CommentRe: Error Message when sending payslips, purchase orders, statements
Hi Tamarahhh I'm experiencing this problem too. You'd think that MYOB would help us to fix the problem instead of brushing us to our IT guy, too bad if you don't have an IT guy... Naomi - the disgruntled MYOB Partner who is trying to move all her Clients away from MYOB because the product is so painful to use...1.5KViews0likes3CommentsRe: Single Touch Payroll - Missing Employee Amount from ATO Report
HI BOFAccounts Glad I could be of assistance. It's not flagged as an error because it's only an error for your circumstances, others legitimately use that status for the purpose it was designed... Enjoy your day... Naomi Roskell-West Mobile Bookkeeping & Secretarial Services Newcastle, Lake Macquarie, Hunter Valley and Central Coast2KViews0likes0CommentsRe: Single Touch Payroll - Missing Employee Amount from ATO Report
Hi BOFAccounts My apologies, there are so many people in the forum having difficulties with STP at EOFY and you didn't mention in your original post that it was for this financial year so I made the assumption. Sorry about that... You've answered your question right there.... Because the Employment Status is set to "Other" it is excluded from STP Reporting. Process a nil payrun for the week it relates to and use the same payment date then declare to ATO, this will update the YTD amounts with the ATO. Problem solved!!! YAY!!!! Congratulations and Well done with the trouble-shooting!!! Don't forget to kudo and mark as solved if this does the trick... If not, come back and we'll see what else I can come up with... Naomi2KViews1like2CommentsRe: Single Touch Payroll - Missing Employee Amount from ATO Report
Hi BOFAccounts So now I'll ask if this Employee has had the same Payroll Categories used as everyone else? Check there is no PAYG Exemption in the Payroll Category as well Also, it might be wise to check if their TFN and Super details are entered. And lastly, how much did the person earn? If it was less than $350-ish then there would be no PAYG withheld... You've obviously gathered there may be a missing link between the Employee Card File, Payroll processing and the ATO, so it's always best practice to check these areas first. Do you know how to check all the places I mentioned? If you do, and you make changes, I recommend completing a nil payrun as @ 30/06/19 with payment date 30/06/19 to updated the YTD figures... Looking forward to hearing back... Naomi2KViews0likes4CommentsRe: Payroll - Journal entry
Hi dopey As a Bookkeeper, it is my job to ensure that all transactions are clear and understandable, that anyone who comes after me can follow what I do and nothing is left to a scratching head... Which explains why I'm really not a fan of Journal entries when it comes to over or under payments, especially with regards to Payroll, Super and Tax, so the advice that I would give you is to create a negative Spend Money Transaction that affect the Bank Account from which the payment should have been made and allow the funds to sit in a "2-9999 Suspense A/C" until such time as the balance of the payment is made. This will bring your payroll back by the underpayment of 0.69 and allow you to complete the Bank Rec. The following weeks payroll should be overpaid by the same amount. At the time you need to process the following Payroll, the overpayment would be affected to the Bank Account as a Spend Money Transaction which is then allocated to the Suspense A/C for the same amount, negating the original transaction. Ensure at each point, the Memo clearly states the Employees Name the under/over payment relates to, the reason and the "W/E: XX/XX/XX" when the original under/over payment was made. So that in the future, anyone who comes across these transactions knows exactly what, why, when, where, who and how. Hope this helps, if it does, please mark as the solution and provide your kudos, GOODLUCK!!! Naomi1.8KViews1like1CommentRe: Single Touch Payroll - Missing Employee Amount from ATO Report
Hi BOFAccounts I don't mean to sound condescending, but when you say "print out" do you mean a printed copy of their Payslip? My second question, should that person have been paid? My third question, should there have been 11, 12 or 13 employees paid? My fourth question, is it a new Employee? If so, my fifth question is, did you need to setup new Payroll Categories just for them? I'm just trying to establish the scenario so I can assist... Naomi2KViews0likes6CommentsRe: Payroll Reporting Centre - Incorrect YTD's in EOFY Finalisation screen
Hi martinha1395 Let me start by saying, New Zealand and The Phillippines... Secondly, I don't mean to sound condescending but have you compared the Payroll Summary Report to the STP Finalisation data and verified at least a few staff have the correct amounts? I notice there are a few places you may find the issue: 1. Ensure you have checked the Payroll Summary Report against the STP YTD for Terminated Employees from prior to STP but within 2018/19 FY. Note down the termination dates, unterminate them, process a nil payrun and declare to ATO (ensure you re-terminate them in their Cardfile) 2. Ensure all Payroll Categories have had ATO Categories assigned to them. I have found that even after the initial STP setup there were a few categories that kept glitching even though I had assigned them. 3. Can't remember what this one was, I'll get back to you shortly... Naomi2.5KViews3likes2Comments