ContributionsMost RecentMost LikesSolutionsAccount Right Friendly language to make things clearer Hi MYOB - could you advise if there is a plan to change to the "friendly" language in the desktop version (i.e. not the browser)? After many years of being very comfortable with the "technical jargon" - i.e. commonly used accounting language we are very much not keen on more touchy feely "improvements" that are going to leave us scratching our heads on what exactly we are looking for. Have to ask again - does MYOB see themselves as providing serious accounting software? How about sorting out the security issues instead of fixing something that was not broken! Re: Update -Improved Security- 2FA changes MikeG1Princess_R I'm almost speechless... Just to clarify. EVERY other programme we use that requires 2FA, requires it without variation. No exceptions. No work arounds. No awkward, non-standard way of logging out. No need to instigate levels of security OUTSIDE of the program just to get some basic security happening. Most, if not all, automatically log you out after a short period of inactivity. They just work as they are intended to. This one does not. Re: Update -Improved Security- 2FA changes Princess_R At the very real risk of wasting my time and effort - Could you direct me to where in the release notes it talks about the 2FA - or warns users about the lack of security please? As a user the communication from MYOB has been dismal on this. The advice from MYOB has been conflicting and unclear, it is no wonder that the developers are no closer to a solution when MYOB don't appear to have any grip on how big a security concern this is for users. In a world where logging into any site has become more and more secure to have an accounting package with such a gaping hole in it's security is simply unbelievable. Are you serious about fixing this or do we need to take our loyalty elsewhere? Are you waiting for a media storm on a widespread MYOB breach of security? How exactly do we take this complaint further up the chain? I've tried your complaints process and that is the same "we hope this addresses your concerns in full" or "please feel free to reach out if anything else I can help with". We, the users, those who make MYOB viable ARE BEGGING for help on this issue. This is the security of our accounting records and MYOB are not prioritising the solution - WHY?? As per your Customer Resolutions advice - 2FA is an ATO requirement. Can you please demonstrate how you are compliant with that? If MYOB are unwilling to give users a timely resolution, should we be lodging a complaint with the ATO? Re: Update -Improved Security- 2FA changes Princess_R So, after the backup we need to re-open the file and then log out via the services menu? There is NO option to log out once the backup is complete. Great that you are in talks with the developers but, it has been 5 months. What does MYOB consider an acceptable time frame for a response to be? Re: Update -Improved Security- 2FA changes @PriyaSelvaraj Any updates? Can you advise what the expected process is for closing the file after doing a backup. Currently if we choose File & backup then at the completion of the backup the file automatically closes. BUT when you re-open there is NIL security. No password, No 2FA. There is no opportunity to sign out of the file. Re: Update -Improved Security- 2FA changes myobuser20Try lodging a formal complaint via -feedback@myob.com. Not likely to change the outcome as MYOB seem unconcerned about the security issues raised however it does mean they will respond. A slight improvement on the non-response happening here. Re: Update -Improved Security- 2FA changes HiPriyaSelvaraj Improving the instructions is better, but it does not solve the problem. It is great that you understand the security risk and MYOB are actively working to improve that experience - BUT, the emailed response I received via the feedback process (Case no. 01503847) is different and does not mention re-instating the requirement to put in a password everytime. I presume that is what you mean? Not for the first time in the last few months I need to ask - which is the correct answer? Re: Update -Improved Security- 2FA changes PriyaSelvaraj& other moderators - please note that I have had to go to a formal complaints process to get a clear, or at least clearer, answer on this. Why? MYOB state - Please be advised customers should not be choosing the ‘File’ menu then ‘Exit’ as this has never been the intended correct sign out process for AccountRight. This simply closes off the software but doesn’t log a user out, unlike the process from the 'Services' menu. If we choose File & exit or simply select the "x" then there is NIL security when we log back in within 12 hours. MYOB are not listening to users and do not intend to change that. No problem with no 2FA within the 12 hours as a default however the default of no seucirty via the two common ways of exiting a program is a clear security risk, and one that we as users have no control over. In the instructionshere MYOB helpfully tell us "It’s good security practice to log out at the end of every session" however we need to drill down at the bottom of that article to find out that we need to use the Services menu to do that. If MYOB are a serious Accounting Software provider, how about being a little more serious about security? Back to basics - every time a file is accessed it needs a password! Re: Update -Improved Security- 2FA changes PriyaSelvaraj Can you give an update please. I have lodged a formal complaint via your feedback email as nothing seems to be happening here. Can MYOB please give this some priority. Re: Update -Improved Security- 2FA changes Could I put in a special request for an "OMG are you serious" button? The "thumbs up" kudos button is just not cutting it!