ContributionsMost RecentMost LikesSolutionsRe: MYOB PAY SUPERANNUATION - funds not arrived at employees super funds - 14+ days since payment taken from our bank account Hi Laura85and other members, Did you receive any update on this error? We are still experiencing this problem, having made payments monthly, yet no payments arriving in employees fund accounts since December. I have emailed paysuper@myob.com but have not received a response. Did you manage to rectify the situation? Would appreciate help from any fellow myob members with knowledge on the same. payslip and invoice emails not sending I am having issues with emails not sending again today. Had the same issue with pay slips not recieved by several employees last week, and thought this was resolved. Today only some of the payslips were able to be sent and invoice emails were not able to be sent either regardless of domain. I have employees and customers contacting me when they have not received their expected email. This is very unprofessional. Please help ASAP SolvedBank Feed not finding electronic payroll transaction I realise that for payroll entries to match the amount on bank feed, they need to be matching exactly. Due to an error I have made a payroll entry (accountright) for the 5th April, however the bank transaction is actually on the 6th. Now I am unable to find the transaction through bank feeds. How can I rectify the situation so that I can balance and reconcile?Reversing the electronic payments warns that the payee/s wage transaction will result in cash payment method. Thanks in advance for your help In tray Hi, I'm using my in tray to create new bills, and it seems that just one supplier invoices cannot be read. I can manually enter the supplier name, but no invoice number will transfer. This has resulted in me overpaying the supplier by accidentally leaving the invoice number blank (usually this is pre-filled for me) and therefore doubling up on a payment. I have checked the card supplier spelling and ABN number is correct but still to no avail. Is there anything you can suggest to help this myob function to read the invoice. Thanks kindly in advance Re: no tax fee thresholdno tax fee threshold I am entering a card file for a new employee who has stated on their tax declaration form that they do not want to claim the tax-free threshold. I have noticed however upon choosing the correct tax table for this employee, that the only option similar is " No tax free threshold + STSL". If anyone could please just confirm that although this employee does not undertake any higher education, that this is still the correct tax table option. I am processing his first pay tonight, so any quick response would be greatly appreciated. Thank you in advance SolvedPurchases intray - unable to create new bill Hi, Like others I too am experiencing problems with purchase intray documents. I am able to email and recieve invoices into the intray but when I select an invoice and click 'create new bill', nothing happens at all. When I refresh the page or close and re-open, the invoices are dissapearing altogether from the intray as if I have deleted them. It seems I cannot even double click an invoice or view enlarged invoice either - nothing happens. Please help asap as I am not sure which supplier invoices I have lost. Thank you SolvedStatement already emailed but still showing as 'to be sent' I don't usually send out statements, but decided as a one off to send a statement to my customer. I have emailed and printed the statment, however it still remains to be in the '' statements to be printed' and 'to be sent' page. Is there any way to change the status to make it disappear. I don't want to resend the statement. I have tried using advanced options etc but the customer name keeps appearing. There doen't seem to be a way of marking the statement as 'already printed or sent' as we do with invoices. The statment was definitely both printed and sent as it appears in the 'sent email tracking', and I have a printed copy in front of me. Is there any one that can resolve this? SolvedRe: Banking: Change the Automatic Cheque Numbering Thank you for taking this into consideration. I agree a cheque number should not be default. Today's society use minimal cheque transactions. I find the auto check numbers frustrating for payroll as I have to override every employees pay check Auto#. I see the original post is quite old (2012). Has this been rectified yet? I'm hoping there are other default options. Re: No tax free threshold not calculating Thanks Gavin for your quick reply. Do you mind just refreshing my memory as to how I can check the 'no tax free threshold' is not exempt'? Sorry, it's been a while. I have ticked/selected payg withholding under taxes in his card file. The no tax free threshold is also selected in the card file. Your help is much appreciated.