ContributionsMost RecentMost LikesSolutionsRe: No user accesss option HiDoreen_P Thanks for your reply, unfortunately still no User Acess option under Set Up. The other administrator has left the company many years ago but was set as the Owner and hasn't been able to be removed. The last 4 digits of the company file are 7089. Thanks for your help. Re: No user accesss option Hi Earl_HDDoreen_P, I have logged out and back in. Still no User Access option, I have tried MOCA which was useless. Regards, Karen Re: No user accesss option HiDoreen_P Thanks for coming back to me. How do I log in with the Administrator user ID, do you mean my usual ID, as I am an Administrator? As to log in to MYOB I have to enter an email? I logged out and logged back in with my ID but the User Access option is still not there. I tried clearing the Accountright Cache and signing back in, just with "Administrator" but a full email is required? Thanks for your help. Re: No user accesss option Hi Shella_A, I have administrator access, always have. When I log into my.MYOB I am listed as an Administrator. There is no client, no one else has access to change my role and the only other administrator listed hasn't worked for the company for nearly 5 years. Please see screenshots attached. I need assistance to sort this as soon as possible. Thanks for your help. No user accesss option Hi, I'm an administrator on our MYOB account and need to set up a new staff member to access our MYOB Accountright file. There are no othe Admins. The option to select User Access under Set up which I have used many times before is not there? Help! New User Access I have invited a new user to our MYOB but they cannot see our company file linked to our Serial Number. Need to resolve this issue asap as I have followed all the same steps as previous users. Need help from a MYOB Admin to get this sorted, please. Re: ETP amount missing in verification report - STP2 ThanksMelisa_D, Private message sent. Regards, Karen Re: ETP amount missing in verification report - STP2 HiMelisa_D, I am having the same problem as above and am reluctant/unable to reverse and redo the etp payment as it was back in July 21. The reports from MYOB (Payroll Activity, Payroll Summary & Payroll Register) are all correct but the STP YTD Verfication report shows nothing under ETP at all. Our ETP category was set up as salary not hourly. Can you confirm that we can finalise in STP, despite this? I'm not able to private message you the required details, as pm doesn't appear to be enabled? Please can you allow me to private message? Thanks for your help.