leibholdqpbc
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Joined 5 years ago
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Forward invoice to myob email doesnt work
WE HAVE A FORWARD in OFFICE 365 - emails to our accounts email are forwarded to the myob email in tray email address If we send an invoice document to directly to the myob intray email address, it goes in. If we send an email WITHOUT invoice document to accounts and it gets forwarded to the myob account,we get a return Hi there, The following files you sent to your In tray didn’t come through: there were no attachments. Are you sure you remembered to attach a bill? ETC If we send an email WITH invoice document to accounts and it gets forwarded to the myob account, we get nothing Nothing in the in tray and NO return email. so the issue is in myob process after the check for a document included section This means out email process is getting though the email checks175Views0likes0CommentsIn tray fails to upload
WE HAVE A FORWARD in OFFICE 365 - emails to our accounts email are forwarded to the myob email in tray email address If we send an invoice document to directly to the myob intray email address, it goes in. If we send an email WITHOUT invoice document to accounts and it gets forwarded to the myob account,we get a return Hi there, The following files you sent to your In tray didn’t come through: there were no attachments. Are you sure you remembered to attach a bill? ETC If we send an email WITH invoice document to accounts and it gets forwarded to the myob account, we get nothing Nothing in the in tray and NO return email. so the issue is in myob process after the check for a document included section This means out email process is getting though the email checks371Views0likes3CommentsRe: FEB double super payment and again 1st April
Thanks for your email, however, there might be some misunderstanding regarding support if you are a MYOB client. All queries must go through to MYOB regarding all Super related. Should MYOB require assistance and they cannot find answer in the portal from our end, then they will lodge a ticket for us to investigate. Therefore, i have forward this email to MYOB and they should be able to look into the payments and submission on their software and cross check that on our portal.791Views0likes0CommentsRe: FEB double super payment and again 1st April
I raised a helpdesk ticket yesterday Hello xxxxxx, We got it. Thanks. Your support ticket number is (175xxx). One of our Client Services Team will action your support ticket shortly. Have more information? Although this is an auto-generated email, you can reply to this email and include any other information useful to help answer your support ticket. Alternatively, you can Sign in to our Help Centre using the link below to respond or view any updates to your ticket. If you are new to SuperChoice, you will need to Sign up using the email address you logged the ticket with. Then, your ticket will appear in your account. If you’ve emailed us before and haven’t set up an account, we will ask you to set a password.817Views0likes2Comments