ContributionsMost RecentMost LikesSolutionsRe: Customer payments made via MYOB PAYBY marking off invoice as paid but not matching the bank feed deposit HiBRIGITTE, based oneasyfix's comment below, can I ask you to check the account you've slected for the "Ledger account to record payments" setting? See screenshot below. The reason I ask is because if you have set this account to be Undeposited Funds, this actually breaks the auto-matching: for AccountRight products, funds paid via Online Invoice Payments are temporarily recorded in the Undeposited Funds account while we await for the funds to be disbursed (usually a day after the payment was made). Once disbursed, the payments are automatically processed out of Undeposited Funds to the account selected in the Online Invoice Payment setting mentioned above (the "Ledger account to record payments"). Then when your bankfeeds come in (or you upload a bank file) they are automatically found and matched. But if you set the account to record payments to be Undeposited Funds, the funds are cleared back to Undeposited Funds, and the bankfeeds account will not see anything to match to.This is why easyfix's recommendation is the right one in this scenario, as it allows the flow to function as intended. We understand this is not as clear as it could be based on this thread and have taken an action to update the information on our help page and make these implications clearer in product. Re: Customer payments made via MYOB PAYBY marking off invoice as paid but not matching the bank feed deposit HiBRIGITTE, thanks for the feedback. I'll reach out to directly to see if there's anything we can assist with, as we don't usually see these kinds of issues with customers who have all the settings in place! The service is designed to match transactions automatically so it's definitely sometihng we want to look into and ensure is working correctly for you. Re: Customer payments made via MYOB PAYBY marking off invoice as paid but not matching the bank feed deposit JulieZ1Wilhelm101robhuskPlease see my comment above. If this is still an issue you're looking to resolve and the help content links provided do not help, let me know and I will send through contact details so we can investigate further. Re: Customer payments made via MYOB PAYBY marking off invoice as paid but not matching the bank feed deposit HieasyfixI am a product manager at MYOB who looks after our Online Invoice Payment product (OIP for short, and previously known as MYOB PAYBY). Is this still an issue you are experiencing? If so, what MYOB product are you using (eg. MYOB Business Lite, etc.)? Here are a couple of help pages that might help; you do have to select an account to record transactions and fees, which if you haven't can lead to the situation outlined in your message (instructions are under the "What to do once your application is approved" FAQ - see the "Online Payment Settings" screenshot). That said, if you have selected the accounts and are still having this issue, let me know and I'll send through contact details for our dedicated OIP Support Team so we can investigate further. OIP Help for MYOB Business OIP Help for AccountRight Re: Online Payments: Credit Card Surcharge Hisbyrom, We've received quite a few expressions of interest so far so the form does seem to be working; can you try the link again and let us know if you're still experiencing issues? Thank you, The Online Invoice Payment Team Re: Online Payments: Credit Card Surcharge Hi everyone, Just following up on our post above. If you'd like to participate in the early adopter program for this feature, please register your interest on this form and we'll get in touch. Here is the plain URL:https://www.myob.com/au/comms/invoice-payments/expression-of-interest We look forward to hearing from you, The Online Invoice Payments Team Re: Online Payments: Credit Card Surcharge Hi everyone, Thank you for your continued interest in this feature and apologies for not providing an update until now. Development work has commenced and we anticipate it’ll be launched around October this year. At this stage we’re looking to roll the feature out in phases: We’ll start with the ability to enable passing on fees for card payments at a business level Then introduce an invoice level toggle (so you can have an business level default preference, as well as customise each invoice) And later the ability to customise the value of the fee that gets passed on This is only an initial set of features we’re building out and may change pending further feedback from you, but our ultimate objective is to provide flexibility as part of the payment process. We’ll be releasing this through an early adopter program so if you’d like to get involved and get access to phases 1 & 2 as early as August, we’ll be sharing the link to a registration form on this thread next week. We’ve invested quite a bit of time upfront in planning, designing and delivering something that meets your needs which is why it’s taken us longer than anticipated to get to this stage, but there is light at the end of the tunnel. We apologise again for the delay in providing an update and hope you’ll take part in the pilot. We look forward to hearing from you, The Online Invoice Payments Team