no1cleaner
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Joined 4 years ago
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Re: Cannot mapp accounts to file AIM Return
I have had no help here. You keep sending your responses to my email address to which MYOB has it set up so that you can't reply. Your soloution was not an answer, if you look at my earlier post, I was posting to other users how to get to the point to file an AIM return because MYOB had changed the format and the user has to figure out themselves where the AIM select is because it only displays gst settings to file. I keep getting the same robotic response, same answers, now can't file AIM returns, no solution here from MYOB. Why can't your staff look and see what MYOB has posted as help and realise your all just posting the same generic answers, over and over. Don't send me replies to my email, its a no-reply on MYOB's setup so can't communicate back.96Views0likes0CommentsRe: Cannot mapp accounts to file AIM Return
I have just had to email Inland Revenue that will no longer be filing bi-monthly AIM returns due to problems with MYOB software changes carried out in August. Despite multiples communications with MYOB in various forms, there appears to be no solution. Sometimes when I do get emailed and am asked for information it turns out to be a no reply email. ? The main advantage of MYOB was the ability to file AIM returns, when it goes wrong and you ask for help, it feels like your talking to a robot, giving you outdated instructions when the whole format has changed. When I go into manage bank feeds, instead of saying ANZ Bank as has been for many years it now says The National Bank of NZ, no matter what I do to change this it will not save it. Not great if you have to supply business records for a loan or other purposes. Xero looking so much more appealing, new MYOB more OZ focused, e.g. where is the subject line to file a NZ AIM return, you have to find out yourself by going under gst section. This has been ongoing for almost over a month because I found so many problems with MYOB changes that I wanted to make sure I could file the AIM return, just as well. So given up with filing an AIM Return, given up with MYOB customer service121Views0likes1CommentRe: Cannot mapp accounts to file AIM Return
Myob have now told me to go to Report Options and tick the box for accounts with xero balances, header. Have done this numerous time but there is no where on screen to save these changes, I go back into Accounts List, Report Options and see my changes are not saved. Have even tried saving it as file, still does not work. The Aim return can still not be filed because the mapping is not working. Any help here appreciated489Views0likes2CommentsRe: Cannot mapp accounts to file AIM Return
Attention: Priya Selvaraj Received your email dated 16.10.23 asking me to verify I am following your steps to setting up AIM return. As said numerous times to yourself and other MYOB staff, those are old instructions which you keep giving me and I cannot follow because they don't exist. There is no GST & provisional tax filing to choose. The only way I have discovered on my own without MYOB's help to get to the AIM setting page is to go: - More - Accounting - Prepare GST return ( I have no option telling me to choose gst & prov tax filiing so I go with gst even though don't file gst returns - File with MYOB - Choose get started (on left hand side of page) I have now reached the mapping page, map, save and exit and this is where the problem starts with "your statement of activity could not be prefilled etc, etc) If one of your staff logged into the new MYOB and the changes you made, you would see you constantly give out old, outdated instructions to your customers who are using a newer version which you supplied, there is simply no option to do it your way cause it does not exist.547Views0likes3CommentsRe: Cannot mapp accounts to file AIM Return
Hello, Priya Selvaraj I tried to reply to your private message but its a no reply messaging, so cannot post my serial no. You asked if I am you using MYOB Account Right or MYOB Business, I am using neither but am using MYOB Essentials. As per your request have sent you a screen shot, which says (your statement of activity could not be pre-filled because all not all accounts are mapping, please map all accounts in the AIM settings page before proceeding. Prior to this it has allowed me to save and exit then onto the page where I can file the AIM return, and above is the the error message that comes up.. Other MYOB support have asked to check my Accounts List, (have also forwarded to MYOB support) which I have and it matches the mapped accounts.618Views0likes3CommentsCannot mapp accounts to file AIM Return
Cannot Mapp accounts, have tried numerous times. Never had this problem before MYOB made changes, have been doing it for years. They emailed me with old instructions that don't apply, have cleared cache history as always suggested. When I go to reply to their help email it says its says its not monitored. Can the MYOB community help here, I am getting no-where with the support team.660Views0likes11CommentsCannot Map Accounts
Previously had no problems filing AIM returns befor MYOB made changes. Now it will not accept that I have mapped accounts, have done so, then did save and exit, add return, selected AIM etc, etc. MYOB come back with your statement of activity could not be prefilled because not all accounts have been mapped. Please map all accounts in the AIM settings etc. etc. Have tried about 20 times, can someone please help so I can file a return.406Views0likes1Comment