akj
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Joined 4 years ago
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Re: Customer unable to open invoices - Red diagonal line
Hi there I had the problem for so long too. MYOB had no idea for me anyway I wasted way to long dealing with them. constantly re-sizing. I removed my log, (check it is in the format recommended) and removed it ... no resizing... Hope that works for you So frustrating, we are paying for this service and they are tinkering with it way too much. Best of luck Andrea173Views1like0CommentsRe: Invoice PDF in email error
I dont even get this Earl... I dont print emails. Anyway with my fingers crossed I think I have resolved the issue that myob created and havent resolved since July. None of the moderators suggestions worked and whatsmore... some were downright lazy computer generated responses. Resizing the logo doesnt seem to have worked for anyone so far yet Princess and Cecelia B continue to offer it up. Andrea123Views0likes0CommentsRe: Customer unable to open invoices - Red diagonal line
Hi there I may have resolved my red line issue which I have had since July... and it wasnt resizing the logo. I resized up and down and it only got worse i.e more and more red line invoices. I removed it and reapplied it to myob template and after that it all seemed to work. Having said that ... the invoices all worked for that day... Im not holding my beathe for next mondays lot but its been a fail since July. Myob have cause this issue as Its a new one and its their system but the onus is put back on the client to fix it because they cant. Terribly unprofessional in my opinion Aj484Views1like9CommentsRe: Invoice PDF in email error
HI Earl Its Monday and Im sending invoices. Reduced logo to less tahn 50% first email was a red line, 90% of invoices after that had red line only. I am now downloading to desk top and sending myself without any problem. My point is that I now dont have easy access to seeing when they were sent and how overdue they are. This is unacceptable. I think you neeed to look at that MYOB pop up offering to handle payments because its intermittent and Im wondering if its pay of the problem. I dont want to use your online payment system and its still popping up when I am sending an invoice. Id like it removed asap too Andrea136Views0likes2CommentsRe: Customer unable to open invoices - Red diagonal line
HI Cel First thing I did this morning was make mylogo another quarter the size it was. First email off the block was like the once attached and every other one after that. Its not the logo , we all know that.... I suggest you ask your collegues to see whether that pop up of MYOB offering to take over payments has anything to do with the issue as it doesnt come up on all of them ? Its a bit unrealistic that MYOB wants to take responsiblity for my payments but wont take responsibility for my failed invoices on its server Andrea522Views1like0CommentsRe: Invoice PDF in email error
earl Your private message doesnt allow be to respond and hasnt for weeks IT says You have reached the limit for number of private messages that you can send for now. Please try again later. Also it doesnt allow me to add files like this does. There is nothing on it to upload. So now you have a screen shot as requested and now you have this... ************* Regards Andrea152Views0likes0CommentsRe: Customer unable to open invoices - Red diagonal line
HI Cel I received the clearing cache solution last July... sick of that one. I cant understand why MYOB cant fix this in four months. There are other people on this site with the same problem. Its been fine for 3 years now its not ? Andrea857Views0likes0Comments