SharonC1
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Re: Invoice received by customer had wrong information
FYI for anyone playing along at home! I have been waiting for an answer from MYOB as to how this Data Breach occured since 20th January 2023! No explanation has been forthcoming, all they did was ask that we run a "Securty Audit Report" to "see who modified the invoice" - what a joke! Not sure how we could modify our own invoice details to contain details of another business! They also had the audacity to suggest that we "post a question for the team within the MYOB Community" Our requests by email to Customer Service at MYOB have been ignored since 14-2-23. THIS IS A SERIOUS DATA BREACH - NOT SOMETHING THAT SHOULD BE IGNORED768Views0likes4CommentsRe: Invoice received by customer had wrong information
Hirorkin 100% agree with everything you have written. The invoice emailed from our system was to a customer (NOT OURS) in another state that for a service that is not offered by our company dated 2020 that had a $0 balance! Reporting this to Aus Cyber Security Centre may be our only option. Would be very handy to know how many others have been affected by this too - so thank you for speaking up :)936Views0likes5CommentsRe: Invoice received by customer had wrong information
Steven_M You seem to be contradicting yourself? "I'm sure that@Tracey_H would be able to offer assistance through that private message channel." OR "MYOB Moderators are here to help we may at times not address unsolicited private messages, which in this case," ALSO: "We do encourage users to post on the Forum so that the full Community does benefit from that situation." THIS EXACTLY WHAT I AM TRYING TO DO - if you read comments on this thread from others it is very clear to see that MYOB will NOT explain why this problem has happened in the past & is still happening now. I do not have time to wait for hours on the phone for an explanation of why MYOB made a huge mistake. This can not be blamed on any user based error! As a customer of MYOB I think I am at least entitled to an explanation of how this happenend and a reassurance that this will not happen again - but it has now been 3 weeks asking on this Forum, by ONE private message (now deemed unsolicited - how insulting!) and a "Live Chat" that I had to wait 30 minutes for someone to become available to chat to. It appears that MYOB's tactic to deal with their mistakes is to ignore and try to exhaust your paying customer's time and energy?988Views1like7CommentsRe: Invoice received by customer had wrong information
Hi againSteven_M Are you serious?? : "I'm sure that@Tracey_H would be able to offer assistance through that private message channel. " I am still waiting 7 DAYS later & have still not had A reply or ANY assistance through "that private message channel". This must be a joke??1.2KViews1like9CommentsRe: Invoice received by customer had wrong information
Steven_M Firstly thankyou for acutally trying to help - it is appreciated. Maybe it would have been helpful if@Tracey_H had replied to my message when she actually read it letting me know that she "lodged" it with another team. Bottom line is I have now been waiting 3 weeks for some assistance. I have now started an online chat that requires me to wait over 20 minutes for someone to become available to chat with. Can you PLEASE send an email address that I can send details of a mistake made by MYOB that involves a SERIOUS breach of our company's details.1.3KViews0likes11CommentsRe: Invoice received by customer had wrong information
Tracey_H& anyone else that is interested I sent Tracey a private message 1-2-23 (which shows that it was read the same day) with all details relating to the "Glitch" that occured with MYOB sending a totally incorrect invoice to our customer. Still waiting for a reply or any explanation as to how this happened. I would love to hear from anyone else that has an explanation as it looks like MYOB are choosing to ignore me! I truly can not understand how such a serious breach of our business system can happen and MYOB appear to not care!1.3KViews1like13CommentsRe: Invoice received by customer had wrong information
HiTracey_H Thanks for your actual reply to me (you replied to someone else with this information earlier in the thread), As I explained previously in this thread I do NOT have time to wait hours on the phone to speak to someone for an explanation of why there appears to be a very serious glitch in YOUR product. That is why I asked for other contact details.1.3KViews0likes14Comments