4Annette
Experienced User
Joined 4 years ago
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Re: BPAY references showing on invoices
I am also very unhappy about it. I did not see it until a client paid via online as I email invoices and don't look at each PDF, and I found a email in my junk showing the payment. So MYOB auto matched the payment even though this function is turned off and set up 2 extra accounts to accommodate this, so it filed away without notice.... invoice paid and fees allocated and didn't go through bank transactions so completely unnoticed. Now that I investigate I find it took 8 days to hit my bank account after the client paid it. And I got charged for the convenience of not being able to use my cash. I do not want to help MYOB fund other peoples invoice loans. Oh an no matter how i try it won't turn off. Says it has saved but still shows active.Re: Unauthorised Invoice Online Payments Selection
I have the same problem. Auto turned on.... and charged for the convenience, and still not received the money. Invoice marked as paid. And it has used a new bank account called 'undeposited funds account' Which I definitely did not create. So when that money finally hits the bank account how do I allocate that... OMG cannot believe the underhanded way that MYOB continues to try and increase their revenue. Firstly by initiating this option and secondly by holding the cash. Not to mention that I cant turn it off. It remains activated even though I have changed the option. I have had that response several times. I have just noticed that there was another payment made this way that I was unaware of because it didn't go through the bank transactions and was auto matched even though this function is turned off. It was split against the now reduced (by MYOB) invoice cost and a fees account they have also created. Worse still is the fact that it took 8 days to hit my account after the client had paid it. I am speechless that a company that has so much control over our company finances is so underhanded. I will be demanding all fees returned to me.Re: Annual leave not calculating correctly
I thought I had fixed it with the exemptions but then when I ran the pay run it has accrued the leave based on including a specific allowance that is on the exemptions list? Could this be because the payrun was for dates prior to me changing the exemptions list? When I do a test payrun now it seems to be calculating correctly?Annual leave not calculating correctly
Good morning I believe that my employees leave is not accumulating at the correct rate. As you can see from this report the top number in each set is the annual leave and the lower is personal leave. I believe that the personal is calculating correctly but shouldn't the annual be double the personal leave amounts? I have checked and this started happening earlier in the year. I have checked the settings and they are the same for both types of leave except the percentage that is applied and it seems correct. The Annual leave percentage is double the Personal leave. What could be causing this effect and how do I fix it.... It isn't even consistent, if you look at the lower number of the bottom 2 sets of figures the personal is right but the two relevant annual figures are different percentages higher. So confused and this is costing a lot of money please help me fix it.Other leave
I am trying to get my staff to put all their leave applications through the app..... after all that's the whole idea. How ever they do not have the choice to choose 'other leave' such as compassionate or domestic violence which are both paid leave categories. It would be good if their was a 'other leave' category. not necessarily separate ones for those but a general one, where they could clarify this in the notes. Also they have difficulty applying for unpaid leave. If they have leave when they apply it automatically uses it. I know that fair work says this is how it works but it is not always appropriate. eg, if jenny knows she has to finish work half an hour early on Friday and she wants to let me know via the app and doesn't want to use half an hours leave pay. It would be great to be able to access all the leave applications for one employee in the same spot.... If I make it a wage category it won't show what they have used on the app? Are there ways around these problems that I can't see?
