KerryDe
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Joined 3 years ago
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Re: MYOB has changed MLC super to SUNSUPER
Hi again Unfortunatley our mid June contributions to 20 staff were received by the wrong fund (ie the Sunsuper one). This has caused a lot of staff uncertainty and wondering how this could happen. My manager is also wanting some further explaination, especially how to prevent this occuring again. We are still at a loss to understand how being in an EMPLOYEE's CARD and changing only their super fund by clicking the buttom to the left of the fund name (while on their super tab), could change every other employees super fund?? I am being asked for an explanation : 1. how this occured and 2. what steps are in place to prevent this happening again. As mentioned in earlier posts, are their plans by Myob to place some sort of WARNING BUTTON when clicking the left button while in an employee card (ie not from File/lists etc) ? We still dont understand how the software could change so many individual records of employees when only one employee was selected at the time. Look forward to hearing from you. Cheers Kerry1.4KViews0likes1CommentRe: CMN.ATO.PAYEVNTEMP.000239 - not tax ready when STP finalised
Hi Melissa Before receiving your reply, i did do what you suggested. Only i have not done the 0 zero pay check. It seems, that the STP reporting 'sent' automatically all the transactions of 1)unfinalising 2)undoing the termination 3) redoing the termination with reason & 4)redoing the finalisation. All 4 reports are now showing as ACCEPTED (with the font being coloured green). 1 employee has already confirmed that she is now 'tax ready', waiting for the 2nd employee to do the same. Can you confirm what screen i should see 'this green tick next to employee name' ? If you mean the EOFY finanisation tab on STP reporting, its not green, all ticks are black. thanks969Views0likes0CommentsRe: CMN.ATO.PAYEVNTEMP.000239 - not tax ready when STP finalised
HI Amanda I didnt see the notifications on not touching the terminations in stp, so i did go ahead and unfinalise them, then undid the termination, then redid the termination with a reason, then resdid the finalisation. good news is - all the reports were accepted in STP. However bad news is - both employees still do not see tax ready...... arggggggggggggg :(1KViews1like7CommentsCMN.ATO.PAYEVNTEMP.000239 - not tax ready when STP finalised
Hi I have a small handfull of employees (ex employees actually, not current) complaining our data is not tax ready in mygov. I have tried unfinalising them and refinalising them, however the STP reports they have been 'accepted with errors' by ATO. The error is CMN.ATO.PAYEVNTEMP.000239. What is interesting is this error has reprotede for all 200 employees finalised but only 2 of my staff (ex) are saying the data is not tax ready. Can you please advise asap. thanksSolved1KViews0likes9CommentsRe: MYOB has changed MLC super to SUNSUPER
also the reason i clicked the YELLOw BUTTON, instead of other one to the right, is so i can search by the USI number and get the correct fund. whereas the button to the right i have to try and guess the correct fund, cannot search by USI number.1.4KViews0likes0CommentsRe: MYOB has changed MLC super to SUNSUPER
Hi Unfortunately this issue is not resolved. I called the hotline on Friday night and was told there was an issue at Myob end and they were investigating. I havent received any further responses on ETA when will be fixed. Regarding user entry, i am the only user, and i did update one member (who had resigned a few weeks back) who changed their super to SUNSUPER, i only updated her card profile no one elses. So i dont understand you comment that ALL employees would be changed? can you please advise explain further on this. thanks Kerry1.4KViews0likes6CommentsMYOB has changed MLC super to SUNSUPER
Hi team Not sure what has happened, but 50 odd of our employees who are with MLC have had their USI changed in the back end. Some staff asked me why Sunsuper was appearing on their payslips. I am the only person who does payroll & super, and I have not changed 50 odd cards to a different USI. The issue now is everyone of these employees have received letters & booklets in MAIL from Australian Retirement Trust (previously known as Sunsuper) with new membership numbers, asking them for their phone number and emails. This is a breach of privacy, as the letters to the employees state that their "EMPLOYER" changed their fund! Cant tell you how upset and panicky my employees are at this point in time. Some of our staff have phoned MLC to be told there has been no change whatsoever. I can assure you no one here as changed MLC for 50 odd employes to sunsuper. Please can you please advise an ETA for this fix ASAP. We had planned to pay June super today but lucky this was reported to us by one savvy staff member who noticed SUNSUPER on their payslip !. thank youSolved1.5KViews0likes8Comments