fratelliEng
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Re: Invoices & Payments being entered twice when recording invoice
Hi Yanike, The invoice wasn't actually doubled up in this instance. It was going to be doubled up, but because there wasn't enough items on hand for one of the items, it came up with the backorder notification and didn't record it. In the instances where there is available stock, it will record 2 with the same invoice number. This also happens with payments that you enter in the Sales Window, where it will double-up on the payment and put the saved invoice in credit. I will clear the cache and see how that goes.605Views0likes0CommentsRe: Invoices & Payments being entered twice when recording invoice
Hi Yanike, I've attached the relevant section of the Journal Security Report. This was a sale I entered today, which prompted the "Backorder List" pop-up as there was not enough stock to sell for the duplicated sale. Also attached is a screenshot of the sale that was saved in the background, as well as the sales window that was left open after closing the "Backorder List" pop-up. Saved and un-saved are distinguishable by the ability to edit the "Customer" field. These transactions are not recurring.645Views0likes3CommentsInvoices & Payments being entered twice when recording invoice
When inputting a new Sale, quite frequently it will either save the transaction twice, using sequenced invoice numbers or, if there's a payment amount entered, it will record 2 payments for the sale amount, leaving that invoice in credit. When the sale is for an item that has only 1 unit on hand, it will pop up an alert saying that there is not enough stock, but if you cancel the invoice, which it will then prompt you that you haven't recorded it, you can see the invoice saved already. This has been going on for a few weeks and is becoming increasingly frustrating.