Shoaib1
MYOB Staff
Joined 3 years ago
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Re: error sending quotes and invoices
hi Azco , Apologies for not getting back to you earlier, I was working with the team to debug the issue. Can I please ask you to create a new template in the sales settings page (see screenshots below) and add in your updated and resized logo. This might mitigate the issue of your invoices sporadically not being sent out. Please let me know how you go with this. Thanks again for your patience, I can imagine how frustrating this would be for you. Please bear with us while we help resolve this issue. ShoaibRe: error sending quotes and invoices
Hi Aaron, I apologise that you're seeing this error. It seems this error appears on the PDFs where the file sizes on logos are too large. While we work on fixing this error, can I please enquire about the steps you've taken to address the logo? I realise you've said you've already made your logo smaller. But can I confirm whether you've changed your logo size in the Brand Settings tab in business settings page or the Templates tab in the Sales Settings page? You want to make the changes in your template file that lives in the Templates tab inside your Sales Settings page, which are found when you click on your business name from the top right. The template file in this tab is what is used to generate your quote and invoice PDFs. Changes to logo size in the brand settings tab in the business settings page do not impact your quotes and invoice PDFs, it will impact any payslips that your business would generate for its employees.
