Celia_B
MYOB Staff
Joined 3 years ago
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Re: BPAY biller code keeps changing
Hi MiaT, Thank you for getting back to us and providing an update on the issue. I can see how this situation affected you. I apologize for not responding to this post immediately. And thank you for being so patient with me working through this. Since we have limited information about the issue, we have the right department that can help you with this. You can reach them by submitting a case via myaccount.myob.com If you need more assistance, please feel free to post again. We are happy to assist you. Thanks, Cel589Views0likes0CommentsRe: Emails not sending through Outlook
Hi dommie73, Thank you for your post and welcome to the Community Forum. The error message you are experiencing indicates that interop is not correctly set up in the Windows Registry thus, when AccountRight does call it an error message is generated. We recommend getting your IT to investigate this error; you may need to repair Office or Re-Register Outlook DDL files and check fixed registry keys (this would require an IT professional). You can also try to uninstall Office, uninstall AccountRight and then reinstall both products. Note that MYOB cannot provide additional support for this error as it is an environmental error generated by the Windows Registry's missing information. If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. Kind Regards, Cel248Views0likes0CommentsRe: Payslips no longer showing YTD earnings
Hi BeckyOrmsby, Thank you for getting back to us. We understand your frustration, and this is not an experience we want to provide our customers with. We humbly ask for your understanding. We strive hard to provide a seamless experience for our clients. We raise this concern with our product development team for Product Enhancement to encourage developers to bring back all the features from the old system. However, we cannot provide you with the exact time frame when this will be available again in the system. We also encourage you to please take a moment to post on the MYOB Business Idea Exchange, to vote on ideas and discuss them with the MYOB product development team. Sorry for the inconvenience. Meanwhile, if you still have other questions or concerns, please contact us again or create a new post. We are more than happy to assist you. Kind Regards, Cel309Views0likes0CommentsRe: Allocating payments to invoices
Hi matt15 Thanks for your post and Welcome to the Community Forum. MYOB Business doesn't have the ability to split invoices amount in two, it will send the entire amount to the client. You can check on this Help Articles: Managing Rules Let me know if you require any further assistance with this. I'm happy to assist you. If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information. Cheers, Cel376Views0likes0CommentsRe: Change Bank Feed Transaction Date
Hi Umar_Sattar, Thank you for your post and welcome to the Community Forum. Thank you for expressing your concern to us. Once a transaction has been matched to a Bank feed transaction, it cannot be changed. The only way to change it is to un match it or delete and re-enter. I hope this helps. If you have questions or concerns or if you need further assistance with this, please feel free to post again. We are happy to help. If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. Kind Regards, Cel665Views1like2CommentsRe: Payables and paying bills
Hi Kazzablanca, Thank you for your post. There are some features from AccountRight that are not available on web browser. This is something that has been raised with our product teams who are investigating at the moment. (i.e. Duplicate invoices, default payment terms for supplier). If you still have questions or concerns, please feel free to contact us again. We are happy to help. Kind Regards, Cel62Views0likes0CommentsRe: Security Risk Assessment
Hi WTF12, Thank you for your post. To learn more about our MYOB Security Process, you can check out this Article: Trust Centre / MYOB, for more information. If you still have questions or concerns, you can contact us again. We are more than happy to help. Kind Regards, Cel85Views0likes0CommentsRe: Edit Layout in MYOB Accountright
Hi Divya02, We hope this message finds you well. We just want to check back with you regarding your concern about itemizing the layout in AccountRight. If you still need assistance with this or if you have other questions or concerns, feel free to contact us again or create a new post. Rest assured that one of our Community Forum moderators will be happy to assist you. Kind Regards, Cel107Views0likes0CommentsRe: Error when creating Excel from report document Accountright MYOB 2023.11.0
Hi hdeluca1, Thank you for your post and welcome to the Community Forum. The message suggests that AccountRight cannot locate the template required for the report. When you install AccountRight the installer will install a series of Excel Templates files to be used when sending reports to Excel. If you have an older version of AccountRight installed, navigate to the equivalent folder. Copy the .XLT files from the older version and paste it into the New version. If you have one version, try downloading again and re-install it here. Contact us again if you need further assistance or if you have other questions or concerns. We are more than happy to help. If my response has answered your enquiry, please click "Accept Solution" to assist other user find this information Kind Regards, Cel150Views0likes0CommentsRe: Invoice Numbers keep jumping out of sequence with random numbers
Hi Wellsinoz, Thank you for your post. The invoice number AutoNumber sequence can get pulled out sequence if transactions are deleted or transactions are recorded out of order. To fix this issue, you need to go into the invoice number field on the required sale and update the invoice number before recording that invoice. This process may need to be completed multiple times to ensure that AccountRight picks up on the latest invoice number sequence. You can also turn on the "warn for the duplicate Invoice Number on Recorded Sale" by going to Setup >> Preferences >> Sales. This is to warn the user that an invoice number has already been used by the system, and it can give you an indication to correct the invoice number so the AutoNumber does not go out of sequence. You can contact us again if you need further assistance or if you have questions or concerns. We are more than happy to help. If my response has answered your enquiry, please click "Accept Solution" to assist other user find this information Kind Regards, Cel194Views0likes2Comments