Shella_A
MYOB Moderator
Joined 2 years ago
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Re: Reversing BOM
Hi Julian2024, Thanks for your post, and welcome here in the Community Forum! I get that you're having issues with the Bill of Materials (BOM) in MYOB, specifically with reversing and redoing it to correct the cost of an item. Here are the steps you can follow: Reversing a BOM: You can manually reverse the effects of a BOM by creating a new BOM with the quantities of the items reversed. This means if you added an item to the original BOM, you would subtract it from the new one, and vice versa. Redoing a BOM: To redo a BOM, you would need to create a new BOM. Please note that these are general steps and might need to be adjusted based on your specific situation. If it's causing confusion, I would recommend reaching out to ourMOCA for immediate queries and assistance. If MOCA can't help, you'll be automatically directed to our live chat team. Feel free to post again if you have any other concerns or need further assistance. If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information. Kind regards, ShellaRe: Read Only access
Hi Captain_CJ, Thanks for the quick reply. I get that you're having trouble seeing the "User Access" option in MYOB as an administrator. This issue is caused by a corruption in the user profiles. However, I've made some adjustments to the account. Please log out, clear your AccountRight cache, and log back in again to see if it fixes the issue. If the issue persists, please feel free to let us know or reach out to our virtual assistant, MOCA, on our website for immediate assistance. Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this information. Kind regards, Shella6Views0likes2CommentsRe: Payroll: Edit Payslip template
Hi NikiG, Thanks for your suggestion. I completely understand your concerns about the pay-slip template in MYOB Business. It's crucial that the information presented is clear and professional, especially when it comes to differentiating between hourly and salaried employees. Your ideas are valuable, and I appreciate you posting them here for our developers consideration. In the meantime, feel free to post again if you have any other concerns or need further assistance. Kind regards, Shella4Views0likes0CommentsRe: Reconciliation undone by the recent software changes
Hi normbay1, I appreciate your prompt response. I get that this is frustrating for you, and I'm here to assist. It looks like you've only added new transactions without altering the existing ones, which might cause the reconciliation to be unreconciled. To resolve this issue, you can undo the changes made to the affected transactions and then redo the reconciliations using a future date to ensure accuracy. In the meantime, feel free to post again if you have any other queries or if your accountant discovers more issues at the end of the year. If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information. Kind regards, Shella1View0likes0CommentsRe: Jobs / Cost Centres
Hi Stephen2024, Thanks for your quick reply. If you want to add a cost center code to a transaction that's already been processed, you'll need to do it by hand, as we don't have a way to do this in bulk right now. However, as we value your suggestion, I would recommend posting this to our MYOB AccountRight Product Idea board for our developers consideration. In the meantime, feel free to post again if you have any other queries. If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information. Kind regards, Shella3Views1like0CommentsRe: Account Right - Online Payments emails
Hi DW3, Thanks for your post, and welcome here in the Community Forum! If you haven't received a confirmation email about your second payment yet, I've sent you a private message with the contact information of our online payments team. They can help you with this issue. You can check your private messages on the Community Forum. Just click on your avatar in the top right corner of the window and select the envelope icon. Also, our help article on online invoices and payments reports has instructions and information that generates a report to find out which customers paid online. Feel free to post again if you require further help. If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information. Kind regards, Shella3Views0likes0CommentsRe: Cleared deposit & cheque transactions remaining on reconciliation report
Hi accounts2024, Thanks for your post, and welcome here in the Community Forum! If a transaction is marked as "cleared," it means it was selected in the Reconcile Accounts window before you clicked Reconcile and generated the report. You mentioned that some previous month's transactions are showing up as cleared in each reconciliation report, right? It might be worth checking this community forum post, which has the resolution provided by one of our MYOB Product Team members, Haydes. Let me know how you'd go with this and if you require further help. If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information. Kind regards, Shella2Views0likes0CommentsRe: Bank feed not updating
Hi Elmari, Thanks for reaching out. Generally, the availability of bank feeds within a company file doesn't have a specific timeframe. Sometimes there might be delays due to data processing or delays from the financial institutions. As for today's feeds, the data is still being processed and should be available soon, if it isn't already. However, if your feeds aren't available by the afternoon, feel free to post again, providing what specific bank you have, so that I can check the status for you. Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this information. Kind regards, Shella3Views0likes0CommentsRe: Returned Super (offset)
Hi ShonaK2, Thanks for posting. After reversing a Pay Super transaction, it will remain in the Manage Payments window. As long as you've successfully managed to redo the super payment, you can ignore it. A more detailed explanation of this can be found in this helpful article about reversing and reprocessing superannuation payments. If you'd like the ability to delete or hide reversed Pay Super transactions, I would suggest voting for this feature on the AccountRight Idea Exchange for consideration. Feel free to post again anytime you require further assistance. If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information. Kind regards, Shella5Views0likes0CommentsRe: Afterpay
Hi AmyWong, Thanks for posting. Online invoice payments are a secure payment service that gives your customers an easier and faster way to pay you. Customers can pay online using their VISA, MasterCard, AMEX, BPAY, Apple Pay, Google PayTM,or PayPal. However, AfterPay payments aren't applicable at the moment. I appreciate your suggestion, and I encourage you to please take a moment to post on the AccountRight Ideas Exchange board for consideration. Feel free to post again anytime you require further assistance. If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information. Kind regards, Shella