Doreen_P
MYOB Moderator
Joined 2 years ago
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Re: CLOUD FILE DELETED BUT STILL BEING CHARGED
Hi Janelle, Thanks for your post. Upon checking your account, only a file removal from the cloud has been done. With that, it will only allow you to have the option to put another file in the cloud. If you want to have the file deducted from your monthly subscription, a file cancellation is needed. This way, the file will be read-only and can no longer enter any transactions. Regarding the refund, we will need request for file cancellation before we can proceed with refund. We can only include for the month of May since the file was removed from the cloud in April. We require 10 days before the end of the month so that it will not be billed to you since we are issuing monthly invoices every first week of the month. For you to be able to not be charged every month for the file, we may need to cancel it. If you wish to proceed, let me know so I can create a request. Best regards, DoreenRe: Jobs / Cost Centres
Hi Stephen2024, Thanks for your post, and welcome to the MYOB Community Forum. Cost centre is for the whole transaction while jobs is for each line item in the transaction. However, to add a cost centre to each transaction processed, you will need to manually edit it. To do this, you can go to Sales > Sales Register and then select the transaction you wish to edit > Select the cost centre. Feel free to post again anytime if you require further assistance. If my response has answered your inquiry, please click"Accept as Solution"to assist other users in finding this information. Best regards, Doreen6Views0likes1CommentRe: Error 4077 - Script please
Hi Turtlewitnohome, I was able to run a fix on your company file. Kindly log out and log back into your account to see if the error message shows up again. Feel free to post again anytime if you require further assistance. If my response has answered your inquiry, please click"Accept as Solution"to assist other users in finding this information. Best regards, DoreenRe: URGENT PROBLEM Error Code 242 when importing sale invoices
Hi byw_bookkeeping, Please try to create a new customer card and import the sales invoices again. If this still doesn't work, I highly recommend using our virtual assistant MOCA? It's designed to dive deeper into issues like this. Give it a go! Feel free to engage with MOCA through myob.com/support for any queries or assistance you might need. Don't worry if MOCA can't provide the help you need, our live chat team is just around the corner to pick up from where MOCA left off. You can create a post again if you encounter issues in the future. Best regards, DoreenRe: Employee Card Error
Hi CHES, Thanks for your post, and welcome to the MYOB Community Forum. I have run a fix on your company file and you should now be able to access the employee card files without any error. Feel free to post again anytime if you require further assistance. If my response has answered your inquiry, please click"Accept as Solution"to assist other users in finding this information. Best regards, DoreenRe: URGENT PROBLEM Error Code 242 when importing sale invoices
Hi byw_bookkeeping, I'm sorry to hear about the ongoing import issue you're experiencing with MYOB. It's incredibly frustrating when support efforts seem to go unnoticed or unresolved, especially when it impacts critical tasks like managing sales invoices. For us to assist you with this, if you can attach the diagnostic log generated once you receive the error message when importing sales. Detailed steps on how to get the diagnostic log can be found here. No worries, diagnostic log will not contain any information about the business. It will only show the reason of the error that we can look on our end and assist you efficiently. I'm looking forward to your response. Best regards, DoreenRe: sales invoice template error message An unrecognised error occurred - FormTemplateSettings_BusinessDetailsOptionNotExists
Hi Bigred2, I'm glad to know that you were able to save the template. With your other concern, if you are referring to the GST number on the business details, it will not show up as there are limited information that you can put. You may you refer to the screenshot below. On the other hand, if you're referring to the GST number of an item, I'm afraid only the code will show up. Feel free to post again anytime if you require further assistance. If my response has answered your enquiry, please click"Accept as Solution"to assist other users in finding this information. Best regards, Doreen0Views0likes0Comments