Princess_R
MYOB Moderator
Joined 3 years ago
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Re: ACTIVE BANK FEED, Not Working
Hi rosscorp, It's actually a good thing that you're hesitant to take action because it's important to contact our bank feed team first to prevent any data loss or service interruption. I've checked your account and see that the bank feed is active for all your company files. However, since you have multiple files, it's best to get in touch with our team directly. They can check if there's a sync issue that needs a refresh on the bank feed connection and solve it quickly. You can find all our available support options here. Cheers, Princess4Views0likes0CommentsRe: Can I Adjust the Superannuation Payable on Dashboard?
Hi DonnaLee1972, The superannuation payable amount you see on the MYOB dashboard is just a summary based on your payroll settings, and you can't tweak it directly from there. If you need to adjust the superannuation payable, you'll want to make sure your payroll settings—like super contributions and pay items—are spot on. Also, chat with your accountant or bookkeeper about handling this matter. Here's a link that might help correct super payable figures. Cheers, Princess4Views0likes0CommentsRe: The linked account for Electronic Payments cannot be used for Electronic Payments
Hi Alspa, The error you're seeing isn't related to deleting the 1-1410 Savings Account. The real issue seems to be with how your categories and linked categories for electronic payments are set up. Make sure the bank accounts used for electronic payments are configured correctly. Specifically, check that the category you want to use is set up properly in the linked categories. I recommend checking this link for more info about setting up electronic payments. I'll also share two related posts about the error you're encountering to help you resolve it: Preparing Electronic Payments issues Account cannot be linked Electronic Payments account if payment is Electronic Payment Cheers, PrincessRe: Can't edit or credit an invoice
Hi Andrew_Kitchen2, You've got it right – the only solution here is to manually enter a negative transaction to balance it out. Sadly, this won’t remove the incorrect invoice from your records, as the browser version doesn’t support the time billing invoice layout. I suggest sharing your thoughts about adding this feature to the browser version on our Ideas board. Others can support your suggestion, and it can get the product team’s attention for future updates. Cheers, Princess0Views0likes0CommentsRe: Incorrect terms- Intray create bills
Hi Kathy2, The supplier card info's not coming through right because the AccountRight browser version is still catching up with the desktop version on some features. Specifically, the browser version doesn't fully support setting individual payment terms within the supplier cards, which leads to inaccuracies like the due dates defaulting to '0% 1 Net' instead of pulling the correct terms from the supplier cards. To avoid the hassle, it's best to create your supplier bills through the desktop version, where everything works smoothly. Don't sweat it, you’re definitely not alone. Plus, you can help speed up the development of this feature by voting for this idea on the MYOB Business Ideas exchange. Cheers, Princess21Views1like0CommentsRe: Deleting or Hiding a bank feed in MYOB Business
Hi TanyaBennett, You can hide bank feed transactions in the AccountRight desktop version, but this feature doesn't work in the Business (browser) version. Don't worry though, there's a workaround to hide transactions in MYOB Business. Check out this link for more info. Now, if you need to get rid of bank feed transactions, you'll have to holler at our team for help. Keep in mind, though, our team can only delete transactions within a specific date range. Cheers, Princess11Views0likes5CommentsRe: 2 factor code
Hi RineshKumar, Looks like there might be a bit of a holdup with getting that 2FA code via email. You can ask them to check on their spam or junk folder just in case the email ended up there and tell them to add 'no-reply@myob.com' to their email contacts or trusted list. If the code’s still a no-show, you can get them to set up another 2FA method like using an authenticator app or SMS. Check out the detailed steps on this link. If they’re still having a tough time, give us a shout on live chat through our virtual assistant, MOCA, and we’ll get it sorted. Cheers, Princess7Views0likes0CommentsRe: Unable to Verification ID
Hi SPC5160, Thanks heaps for your patience and hanging in there with us over the hassle of your IDs getting knocked back a few times. There could be a few reasons for the hiccup, like a mismatch, the format or clarity of what you sent, or it just didn't meet the verification requirements. Our finance team can give you the full rundown. Right now, they're waiting on some info they've already emailed you about to complete the verification process. Cheers, Princess17Views0likes1CommentRe: Bank Feeds not updated
Hi Non-For-Profit, Sometimes, bank feeds can take a little longer and might not appear until the following day due to the bank's processing times. I've double-checked on our end, and there's no reported delay at Westpac from our side. If any problems do pop up, we always post updates on our Community Forum and status hub. Cheers, Princess11Views0likes0CommentsRe: Personalising Pay Slips on Browser
Hi Non-For-Profit, Thanks for checking in. There's no update yet on when this will pop up in the browser version, but don't worry, our product team is on it. They’ve got your request on the radar, and I’ve made sure your account is flagged too. Our team is continuously working on tweaking the browser version to make it as great as possible for you. Thanks for hanging in there with us! Cheers, Princess