ContributionsMost RecentMost LikesSolutionsRe: Employee Card Error Hi CHES, We're pleased to hear that you now have access to your employee cards. If you have any additional questions, don't hesitate to create a new post, and we'll be more than happy to help you out. Regards, Earl Re: Using MYOB to record Realestate Trust Transactions Hi deanradice, Thanks for your post, and welcome to the Community Forum! Selecting the appropriate MYOB subscription hinges on your business's individual needs. Given your mention of sales with a low transaction volume, the Lite version subscription may be a good fit. Additionally, there's a 30-day free trial available for this subscription. For further details, refer to this help page. MYOB Business Lite. Feel free to post again, we're happy to help! If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information. Regards, Earl Re: NOVATED LEASES FOR EMPLOYEES Hi Janelle, Thanks for your detailed post. When you begin a novated lease agreement with an employee, your MYOB software will guide you through a one-time setup process. This streamlined setup covers everything you need, with most tasks automated for your convenience. For detailed instructions, refer to our help page on this topic. Novated car leasing. Feel free to post again, we're happy to help! If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information. Regards, Earl Re: Impossible to contact MYOB with a query that does not appear on their "list" Asked to speak to a human and was advised only available between 9am and 9 pm , its two o'clock in the afternoon! ! How c Hi Hcbp, Thanks for your detailed response. Sure, If you need more assistance, please don't hesitate to reach out. We're here to help, and someone will be glad to assist you further. If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information. Regards, Earl Re: ABA Hi NoobwithMYOB, Thanks for your post, and welcome to the Community Forum! Please see this help page Suncorp bank help and Support. Feel free to post again, we're happy to help! If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information. Regards, Earl Re: MYOB PayBy Hi ClaireL, Thanks for your detailed post. Typically, matching invoices is simpler when they're still open. However, with MYOB Payby transactions, these invoices will be closed but will remain in the undeposited funds until they're deposited into your bank account. Additionally, a properly configured MYOB Payby lump sum transaction should automatically match itself to the Bank Feed. Explore our help article on managing online invoice payments, including information on MYOB Payby and guidelines for reconciling these transactions. Feel free to post again, we're happy to help! If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information. Regards, Earl Re: Death of Employee Hi cramptons, Thanks for your post, and I'm sorry to hear that. Please take a look at the ATO website for comprehensive information on the issue at hand, specifically regarding the Death of an Employee. It's a valuable resource that can provide assistance in this situation. Additionally, I recommend reading this help article for detailed guidance on managing the final pay for the employee. Processing a final pay. Feel free to post again, we're happy to help! If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information. Regards, Earl Re: Impossible to contact MYOB with a query that does not appear on their "list" Asked to speak to a human and was advised only available between 9am and 9 pm , its two o'clock in the afternoon! ! How c Hi Hcbp, My apologies for the confusion, and thank you for sharing the screenshot. Could you also please provide a screenshot of the error message you're encountering when attempting to pay employee super through MYOB? This additional information will help us better understand the issue and assist you accordingly. Thank you! Looking forward to your response. Regards, Earl Re: I can not access pay runs since the upgrade to MYOB Hi BBSK, Thanks for your response. After reviewing your account and access, it appears that there are no issues with it. Additionally, you can access MOCA by logging into myob.com/support for any queries or assistance you might need. If MOCA is unable to provide the help you need, you will be escalated to our live chat team, which is ready to pick up where MOCA left off. Feel free to post again, we're happy to help! If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information. Regads, Earl Re: ONLINE ACCESS Hi esna, Thanks for your post. We're glad to hear that you were able to access your online file on the same day when this issue arose. In the future, if you encounter this issue again, please ensure that your internet connection is stable and working properly. A weak or intermittent connection can prevent online access in MYOB. Additionally, you can clear your AccountRight cache to avoid some software discrepancies. This can help refresh the system and resolve any temporary issues that may arise. Clearing the AccountRight Cache. Feel free to post again, we're happy to help! If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information. Regards, Earl