ContributionsMost RecentMost LikesSolutionsRe: Unable to log in to Myob Accountright Hi @everyone, This afternoon, some of our customers experienced issues logging into MYOB products. This is now resolved. We apologise for the inconvenience. In future, if you need to stay up to date on potential incidents, please visit: https://status.myob.com/. Thanks, Gee Re: Staff self-onboarding Hi Bad-Support Thank you for your posts. When employees receive an invitation to explore their benefits, it doesn't automatically sign them up for marketing. Instead, it gives them the choice to check out the available benefits during onboarding and decide whether they want to receive communications or not. After completing onboarding, they'll also get an invitation to download the benefits app, offering discounts on products and gift cards usable at various retailers in Australia, like Woolworths and Amazon. On the super screen layout, the first option, even before showcasing any promoted super funds, is to "Choose another fund" or to "Skip Featured Funds." Below the featured funds, there's another option to "Choose another super fund." The screen emphasizes that employees can select any fund, be it their own or their employer's default fund. The goal is not to push a specific fund but to provide flexibility for those without a fund or wanting to switch, ensuring a compliant onboarding experience. Cheers, Gee Re: MYOB Offer Poor Support Hi Bad-Support We appreciate your patience and understanding about your recent experience with our support. I know that waiting long hours on the phone and not being able to get the complete resolution you needed is frustrating. I want to assure you that your concerns are being taken seriously. I have raised your issue to our dedicated team. They will be reaching out to you soon to address your concerns. Thanks, Gee Re: MYOB Offer Poor Support Hi Bad-Support, It's understandable why you are frustrated with this experience. I'm truly sorry to hear about the difficulties you've encountered with our support services. We are continuously working on improving our support model. This includes creating and validating content faster to deliver a better support experience. We have several avenues for support that you can explore. MYOB offers a comprehensive online help center where you can find help for all MYOB products. You can also manage your account online, which includes handling account and billing updates yourself. If you're having trouble with your MYOB product, you can submit a support request through your account. For more complex issues, you can chat with our support team. We also have a thriving Community Forum where you can ask questions and find answers from other users. We understand that our support model may not have met your expectations in the past, and we are actively working on improvements. For instance, we are implementing changes to the Digital Experience support processes based on user feedback. If you decide to continue with MYOB, we have a range of resources available on our support page to assist you. We appreciate your patience and understanding as we work to improve our services. We hope you will give us another chance to assist you with your MYOB needs. Cheers, Gee